Contact Centre Consultants

2 weeks ago

Johannesburg, South Africa SKILLS EXCEL TRAINING INSTITUTE Full time

Contact Center Agents, Customer Service inbound & outbound Working in an exciting and growing company where you will be integral in helping to resolve customer queries. You will be part of contact center's large team and the front line for our customers, making it essential you have a positive and friendly approach.

**Responsibilities**:

- Ensure all internal processes and procedures are adhered to
- Managing large amounts of inbound and outbound calls in a timely manner
- Following call center “scripts” when handling different topics
- Identifying customers’ needs, clarify information, research every issue and providing solutions
- Customer satisfaction and quality Building relationships and rapport with both colleagues and existing customers.

NO EXPERIENCE NEEDED FROM APPLICANTS WhatsApp.. 0640168612

**Job Type**: Permanent

Work Location: In person

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