National Training Manager

**Job Description: National Training Manager - Chanel South Africa**

**Position**: National Training & Business Development Manager - Chanel

**Department** : Sales

**Location ** : Johannesburg

**Reporting to** : General Manager

**Purpose of the Role**

It is the responsibility of the National Training and Business Development Manager to implement and manage a nationally defined brand training strategy that caters for all stakeholders of the brand - including Beauty Consultants, Customers, Sales, HR, Marketing, Retailers, and Brand Principals. This is a hands on role that requires the individual to be in the field and or conducting training using multiple platforms including in class room, virtual training and on counter/on the job coaching which accounts for 70% of their working time.

**Duties & Responsibilities**

1. **Strategic Training Implementation**
- Development and implementation of effective training strategies which enhance the Brand’s ability to deliver high quality product knowledge and excellent client service.
- Ensure the training plan is aligned with the brand strategy for South Africa. This includes developing and executing all levels of training: training materials, selling techniques and specific events, promotions and workshops for Beauty Consultants and other stakeholders.
- Ensure the training strategy enables and supports the brand to achieve the annual sales budget.
- Ensure the development of focused, disciplined, loyal Beauty Consultants (BCs) with client service as a key pillar, and develop a team who maintains a consistently high level of product knowledge.
- Work in collaboration with Sales and Marketing to drive and execute overall business strategy.
- Ensure educating and coaching of in-store teams to increase overall retail sales and client growth on counter.
- Actively implement, drive and monitor CRM programs together with Marketing and Sales teams. (to be included in basic training schools).
- Organise and execute well planned client events and workshops and monitor the effectiveness on an on-going basis to drive sales - every second month.
- Responsible for organizing the yearly national conference as well as international trainers or make-up artist events that the brand may host.
- Manage all enquiries concerning the technical aspects of the products.
- Take responsibility for the Training budget as provided by the Marketing Manager and Travel expense budget as provided by your line manager.

2. **Communication and Mentoring 30%**
- Show the ability to mentor and train “on counter” by demonstrating and transferring product and sales skills to your team.
- Motivate and inspire BCs through leading by example.
- Foster a respectful and productive work environment which leads to teamwork and creates a passion for the brand and the company.
- Together with RDM’s conduct formal assessments of BCs performance and develop action plans and goals monthly
- Ability to convey information simply and clearly to all stakeholders in a way that helps people to deliver higher results.
- Ability to produce concise, accessible written and digital material in the form of presentations, feedback reports, training and events calendars and other international report requirements.
- Derive and set product and brand knowledge assessments to ensure a minimum pass rate of 90%. Communicate results to sales team.
- Introduce monthly digital assessments through the company learner management system to ensure product knowledge is kept up to date.
- Ability to adjust communication style accordingly to recipient’s needs.

3. **Administration, Reporting and Business Performance**
- Monthly monitoring of by door performance, understanding of axis splits (fragrance, skincare, make-up) in order to identify growth opportunities and manage challenges.
- With the RDM’s and National Commercial Sales Manager, monitor competitor activity and plan the appropriate response. This includes knowing your rankings against competitor brands in store.
- Work closely with RDM’s on promotional needs required for specific trainer event activities.
- Establish and maintain an effective working relationship with all levels of retailer store management.
- Implement, conduct, and monitor effective events throughout each region to drive sales.
- Ensure that all training events and workshops are elegantly executed with quantitative feedback to management.
- Actively focus on driving events and promotions to manage seasonal products, new launch lines, promotional stocks, and slow-moving lines.
- Show initiative in analysing and improving business processes.
- Plan and conduct monthly store visits with RDM’s to ensure a clear sales understanding of the brand.
- Monitor training school/online school training success by monitoring sales per store 3 months prior and post training. Identify any concerns with the RDM and build appropriate action plans.

4. **Teamwork**
- Team player with a self-motivated attitude tha