Senior Account Manager

Company Description

Machine_ is a TTL creative agency with strong digital roots and is home to over 75 adventurous minds in Cape Town, Johannesburg and Durban. It is the agency’s mission to help brands find creative solutions to new challenges in a hyper-connected world, whilst at the same time building solid, long-term relationships with our clients.

“Never Afraid” is Machine’s mantra, it underpins our values of: doing the right thing, being curious, solution orientated and at its core ‘getting things done’. Living this mantra daily helps grow our clients’ businesses and our agency. These are also the values we look for when recruiting new talent. The right personality is just as important as the right experience.

We’re looking for a passionate **Senior** **Account Manager **to join our team, working from our Johannesburg office.

**The Senior Account Manager will be responsible for**:

- Management of TTL campaigns (with a predominantly digital focus) and communication on a day-to-day basis.
- Management of client expectations and service delivery by being a focal point for day to day interaction.

**Job Description**:
Specific Responsibilities:

- Have direct contact with the client on a daily basis and ensure a solid relationship
- Be consistently responsive and accessible to your client and team at all times
- Have tough and honest conversations with your client to enable your team to deliver excellence and you create trust
- Have an excellent relationship with client where they can rely on you, you proactively update them and you assist them in delivering their requirements on time by reminding them as required
- Have the ability to manage all kinds of personalities and always strive to get the best out of each individual
- Have an excellent knowledge understanding of the client, the agency, the strategy and the process in order to deliver efficiently and to the highest quality
- Ensure status is consistently up-to-date and correct
- Ensure that all meetings have thorough agendas, driving a productive outcome
- Ensure that contact reports are delivered timeously with key deliverables and then drive out those deliverables to the agreed timings
- Create timing plans for all jobs and campaigns in order to drive delivery
- Know the status of each job in the system at all times
- Work together with your full team across Traffic, Strategy, Content, Creative, Production, Development, etc. to deliver high quality work
- Manage tight deadlines while adhering to process
- Seamlessly manage multiple stakeholders across multiple clients under the guidance of your Business Lead
- Take full ownership of every job that comes through you - ensure that every job is measured against client requirements, agreed strategy and on-brand, brave creative
- Write excellent briefs with full clarity on all requirements and inspire strategy, creative, production, development to do great work
- Consider the impact of any given change briefed by client on other elements in a campaign or other jobs in the system - this might be a timing impact, it might be a strategic impact, it might require more work on other elements / jobs
- Maintain the integrity of the creative strategy and work throughout the campaign
- Communicate with excellence, maturity and intent when writing or speaking
- Have excellent self-management, with thorough to-do lists and personal organization which supports your ability to be efficient and effective in your job
- Have an opinion and be solution-orientated
- Understand what is in scope and out of scope in order to ensure that costs are raised accurately and upfront as required
- Ensure that your billings are completed by billing cut off each month
- Ensure that client CEs are approved before any supplier POs are raised
- Ensure that the right people have approved all work before it is sent to client
- Ensure that the right people have been included in client meetings to support the outcome of the meeting and that everyone is prepared and aligned
- Keep abreast of what is happening in the market (broad communication trends and client competitor work) in order to add additional value to your client’s business
- Manage up - ensure your seniors are abreast of all activity on the account and empower them to support you through open lines of communication
- Be prepared to work long hours as and when is necessary in order to deliver according to the deadline and to support the broader team
- Join in the agency culture to build strong relationships across the business

**Qualifications**:
**Experience**:

- Educated to diploma level
- Marketing qualification essential
- 2-3 years’ experience in Account Management in Communication
- Managing the expectations of multiple stakeholders seamlessly to deliver according to brief, strategy and to the highest standard
- You must have experience running jobs, projects, and campaigns from start to finish with little senior support
- Experience driving out