Product Consultant

3 days ago

East Rand, South Africa Smollan Full time

**Job Summary**:
To ensure exposure of product/service, increased sales and achievement of targets by representing the company and its services to the trade at an in-store level and growing the customer base within the forecourt.
**Key Responsibilities and Deliverables**:
1. Customer Experience Management
+ Manage customer vetting and registration
+ Manage rental process
+ Gather feedback and suggestions from customers to continuously improve the rental service + Monitoring and managing inventory including the storing, tracking and maintenance of equipment
2. Inventory Management
+ Monitoring and managing inventory including the;
+ Storing
+ Tracking
+ Maintaining of equipment
+ Charging devices
3. Managing & Ensuring Compliance
+ Standards & Discipline Management
+ Brand Management & Compliance onsite
+ HSSE compliance
+ Non-Compliance Escalation
Job Profile - Samsung Product Consultant August 2021 1
+ Reporting and KPI's
4. Delivery of Quality Reporting & Insights
+ Feedback on what is working and what is not working, + Red flag escalations of issues encountered on the sites, + Speedy response to resolve issues that are encountered, + Provide insights gained from customer interactions
Administration
- Capture daily, weekly and monthly reports based on customer interactions and sales - Identify challenges and corrective actions

Customer Satisfaction and Service
- Gather feedback from customer complaints, queries and requests and ensure resolution - Build and maintain strong working relationships

Key Competencies
Organisational commitment
Teamwork and collaboration
Relationship building
Agility
Performance and results driven
Continuous growth & improvement
Resilience & stress management
Service Excellence
Analysis & problem solving
Sales orientation
Quality and detail excellence
Communication
Job Profile - Samsung Product Consultant August 2021 2
Administration
- Capture daily, weekly and monthly reports based on customer interactions and sales - Identify challenges and corrective actions

Customer Satisfaction and Service
- Gather feedback from customer complaints, queries and requests and ensure resolution - Build and maintain strong working relationships

Key Competencies
Organisational commitment
Teamwork and collaboration
Relationship building
Agility
Performance and results driven
Continuous growth & improvement
Resilience & stress management
Service Excellence
Analysis & problem solving
Sales orientation
Quality and detail excellence
Communication
**Minimum Qualifications**: Matric
**Minimum Experience**: 2-3 years’ experience in commission-based sales in Retail environment
**Knowledge, Skills & Abilities**: Sales and Marketing knowledge
Customer Service Skills
Self management
Effective administration and communication skills
Knowledge and understanding of renewable energy
Literacy - MS Office
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