Client Service Representative

1 week ago

Durban, South Africa Tower Group Full time

**KEY DUTIES**:

- Efficient completion of all work orders assigned to the CSR team.
- Correct scanning of each individual container at each client and the generation and issue of certificate of destruction to the representative of the client.
- Efficient shredding of all documentation onsite (this is not applicable to those clients requiring offsite shredding)
- Completing the Daily Activity Workbook on a daily basis
- Cleaning of the mobile shredding truck once per week.
- Cleaning of the shredding work area once per week.
- Offloading of the mobile shredding truck when required. CSR is to ensure truck is never overloaded with paper.
- Ensure team cupboard and scanning equipment is cleaned once a week and kept neat and always locked.
- Ensuring the periodic maintenance checks and services are performed on the trucks and mobile shredders within the time specified.
- Monitoring the cleanliness of the mobile shredding vehicles, the warehouse and the client service representatives.
- Ensuring Cleardata secure consoles are clean at all times.
- Reporting all faults/issues with mobile shredding vehicles to the regional operations manager for resolution.

**SKILLS / ATTRIBUTES / KNOWLEDGE**:

- Good communication - written and spoken
- Customer focused and visible commitment to quality-of-service provision
- Willingness to work overtime
- Ability to learn new systems and processes
- Hands on person
- Ability to work under extreme pressure
- Ability to handle difficult clients and their continuous demands
- Able to relate well to people at all levels
- Assertiveness
- Ability to adapt and be flexible especially when it comes to change
- Must have the company’s objectives and best interest at heart
- Honesty
- Trustworthy and reliable

**REQUIREMENTS**:

- Bachelor’ Degree
- Valid Code 10 Drivers’ License and valid PDP
- 2 - 3 years driving experience (8-ton vehicle) in a logistics/warehousing/distribution environment
- Must have own transport to get to work to depart for outbound routes when required

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