Duty Manager

**JOB DESCRIPTION**

**JOB TITLE: DUTY MANAGER**

**REPORTS TO: OPERATIONS MANAGER**

**PRINCIPAL ACCOUNTABILITIES**:
In charge of all Food & Beverage operations at the Club whilst on shift. Manage and oversee banquets, conferences & events.

**RESPONSIBILITIES**:
**Bar Duties**
- Ensure that the bars are open on time & is staffed correctly, clean & ready for service
- Check that bar staff are well groomed & in proper uniform, name badge is on, shoes are clean, uniforms are in order.
- Issue stock to individual bars as requested on issue requests
- Submit all issue requests on club master
- Manage the bar inventory levels
- Maintain overall stock control daily and conduct stock takes with the bartenders at the close of shift
- Process the daily Bar Recon sheet and report on all bar shortages

**Functions Duties**
- Ensure that all function rooms are open on time & is staffed correctly, clean & ready for service
- Check that functions staff are well groomed & in proper uniform, name badge is on, shoes clean, uniform is clean
- Holds a pre-function meeting & issue all functions staff with their daily task list to ensure that all functions tasks for the day are covered
- Issue beverage stock as required on issue requests
- Submit all issue requests on club master
- Act as a liaison with the Client/Member and ensure that all their requirements are met
- Ensure that all appropriate charges are billed correctly to each event and forwarded to the accounting department for billing
- Conducts after-event evaluations to improve quality and efficiency of banquet functions
- Regularly inspects all front
- and back-of-the-house service areas and equipment to assure that sanitation, safety, energy management, preventive maintenance and other standards for the department are met
- Assures that all functions are properly staffed in accordance with the approved banquet staffing schedule
- Assures the neatness, cleanliness and safety of all banquet areas including toilet facilities

**Restaurant & Patio Duties**
- Ensure that the restaurant / Patio is open on time & is staffed correctly, clean & ready for service
- Check that restaurant / patio staff are well groomed & in proper uniform, name badge is on, shoes clean, uniform is clean
- Check that all the tables are correctly laid up for service
- Collect the booking sheet from reception and issue to the hostess for table planning
& waiter allocations
- Assist the Kitchen on the pass / if required
- Inspect the menus for neatness & cleanliness
- Meet, Greet & Seat guests to tables / if required
- Monitor & ensure that service is at an appropriate standard at all times

**Halfway House Duties**
- Ensure that the Halfway House is open on time & is staffed correctly, clean & ready for service
- Check that halfway staff are well groomed & in proper uniform, name badge is on, shoes clean, uniform is clean
- Issue the cashier with a checked, verified, sealed float.
- Issue stock to Halfway as requested on issue requests
- Submit all issue requests to finance for processing
- Check that all the tables are correctly laid up for service
- Inspect the menus for neatness & cleanliness
- Monitor & ensure that service is at an appropriate standard at all times
- Manage the halfway beverage & snacks inventory levels
- Maintain overall stock control

**General Duties**
- Opening and closing of the club on a rotational basis
- Regularly inspects all front
- and back-of-the-house service areas and equipment to assure that sanitation, safety, energy management, preventive maintenance and other standards for the department are met
- Handles member and guest complaints
- Hires, trains, supervise and evaluate service staff
- Participates in scheduled staff and management meetings
- Assist the General & Operations Manager with administrative duties applicable to your section
- Perform cash ups / banking at the end of each shift
- Receive beverage deliveries & submit all invoices to Finance for processing
- Lead and supervise bar staff
- Perform any other reasonable instruction by senior management.
- Perform any other responsibilities that will change from time to time.

**Salary**: Up to R12,000.00 per month

**Education**:

- Certificate (required)

**Experience**:

- Duty Manager: 1 year (required)

License/Certification:

- Drivers License (required)

Ability to Commute:

- Kyalami, Gauteng (required)

Ability to Relocate:

- Kyalami, Gauteng: Relocate before starting work (required)