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Regional Service Manager

2 weeks ago

Durban, South Africa BHBW South Africa Proprietary Limited Full time

**Purpose of the Role**

This role is responsible for managing the regional aftersales function in terms of profitability, productivity and efficiency. Warranty performance and all technical support and training.

**Key Performance Areas**
- Achievement of service revenue and profitability targets, GP, and operating profit for entire region service operations in Kwa-Zulu Natal.
- Manage customers and secure healthy relationships.
- Monitor and control all costs to maintain contract fleet.
- Manage vehicle fleet and control STR maintenance costs.
- Control all accidental damage on fleet.
- Responsible for forklift fleet maintenance and servicing.
- Ensure profitability regarding forklift fleet.
- Responsible for quality on servicing and maintenance of equipment.
- Schedule monthly meetings and carry out unit service audits to set standards.
- Responsible for testing of all units within the 12 monthly cycle and repairs.
- Make sure units are kept in budget/merit spec.
- Control all cost on all maintenance contracts on long term rental units.
- Secure healthy LTR revenue and managing excess hours.
- Control WIP and NPL in line with KPIs.
- Seek alternative business opportunities to secure profitability.
- Achieve chargeable hours per technician.
- Carry out performance reviews for your team.
- Achievement of a team environment that enables maximum productivity and profitability.

**Qualification, Experience and Competencies**

Minimum Qualification

Grade 12
Diesel Mechanic Trade Test

Minimum Experience
- 5-8 years in supervisory role
- Strategies and operational implementation
- Sound knowledge of Forklift industry an advantage
- Exposure to business planning and budgeting
- Exposure and experience dealing with blue chip companies

Competencies
- Business development skills and knowledge
- Business and financial acumen
- Communication skills
- Presentation and facilitation skills
- Influential skills
- Creativity
- Strong management and admin skills
- Skills to lead and grow a team