Claims Investigator Kzn

**Who are we?**

**What will you do?**
- Up for a new challenge, feel you can make a difference? The Claims Department is looking for enthusiastic Individual who would like to join the MiWay Claims Investigations Team in 2025 as, Claims Investigator based in Kwa-Zulu Natal.

**What will make you successful in this role?**

**Minimum Qualification Required**
- Grade 12/Standard 10/NQF 4
- Tertiary qualification will be an added advantage.

**Minimum Experience**
- Minimum 3 years short-term claims insurance experience
- Minimum 3 years Claims Investigations experience, more specifically Accident claims
- Experience in Personal lines and commercial products essential.
- Solid understanding of claims systems and claims procedures: inclusive of claims, investigations, and

legal department processes

**Deliverables include, but will not be limited to**
- Own vehicle and valid South African driver’s license.
- Validating claims by meeting with clients, Brokers, SAPS officials, tracing witnesses compiling investigations report on the work done in line with Miway Claims Philosophy.
- Managing validations of Accident claims and other skill sets when required.
- Reaching company goals and targets set for the Commercial and Personal line Investigations department.
- Administering assigned claims and set tasks.
- Managing client and broker expectation.
- Knowledgeable on Broker procedures.
- Maintaining set timelines on the processing of claims.

**Competencies Required**
- Must be highly proficient in dealing with clients at all levels
- Thorough knowledge of claims investigation techniques
- Excellent written and verbal communication skills
- Attention to detail
- Strong administration skills
- Self-motivated, inspire others
- Motivation and desire to excel
- Problem solving skills and solution oriented
- Flexibility
- Ability to multi-task and cope with pressure
- Ability to perform under pressure
- Meeting deadlines
- Proper time management
- Commitment to personal and team goals
- Professionalism
- Excellent interviewing skills
- Provide technical guidance to team members

**Knowledge and Skills**
- Automotive Damage Claims
- Claims Management
- Claims Reporting
- Claims approvals and rejections
- Claims settlements

**Personal Attributes**
- Interpersonal savvy - Contributing independently
- Decision quality - Contributing independently
- Action orientated - Contributing independently
- Optimises work processes - Contributing independently

**Build a successful career with us**
- We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters - Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office - the group provides many opportunities for growth and development.

**Core Competencies**
- Cultivates innovation - Contributing independently
- Customer focus - Contributing independently
- Drives results - Contributing independently
- Collaborates - Contributing independently
- Being resilient - Contributing independently

**Turnaround time**

**Our commitment to transformation**

At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.