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Customer Liaison Officer

2 weeks ago

Elandsfontein, South Africa Abantu Staffing Solutions Full time

**REQUIREMENTS**:

- Grade 12 or equivalent
- At least 2 -3 years call centre and customer service experience
- IT literate - Ms Excel, Sales Force and SAP

**RESPONSIBILITIES**:

- To ensure smooth sales operation and satisfactory customer service to all customers (internal and external)
- **Order Processing**
- Contacting customers daily as per calling schedule.
- Receive calls & orders from customers.
- Liaison with the Business Representative.
- Receive and action work instruction/s from Business Representative.
- Check account status, credit viability and limits.
- Check stock availability and advise customer.
- Generate orders on SAP as per generate order procedure.
- Release order (invoice generation) for shipment and FLO.
- Advise Warehouse & Distribution Manager, supervisor on orders not released.
- Control special, late and same day deliveries by recording these deliveries on the special/ late delivery book.
- Advise customer of planned delivery time.
- **Process Claims**
- Actioned by customer liaison officer directly/or only from the business representative.
- Generate order on SAP as per claims procedure.
- Generate order on SAP as per rotation procedure.
- Generate instruction on SAP as per Check & charge procedure.
- Release order (invoice generation) for shipment and FLO (Feedback Logistics Optimizer).
- Oversee daily general admin duties to support all customer services function.
- **Service Support (External and Internal)**
- Address queries within 8 hours of receipt of the query.
- Address any special /miscellaneous request from customers.
- Provide quotes on an Ad Hoc basis to customers.
- Build and maintain acceptable customer service standards with the Warehouse and Distribution department and business representatives at all times.
- Resolve customer queries (within 2 hours of receipt of query) passed on by the business representatives or any other key stakeholder in the business.
- Team Work - Must be able to support the entire team on any overflow work when required.