Sales Operations Manager

**Direct Reporting Line**:
Sales Manager

The IIE's Varsity College, Vega and IIE MSA are an educational brands of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa, and is registered with the Department of Higher Education and Training (DHET) to provide higher education qualifications accredited by the Council on Higher Education (CHE).

**The IIE's Varsity College, Vega and IIE MSA, has a vacancy for a Sales Operations Manager based at Durban National Office.**

**Duties and Responsibilities**:
**Management of the Sales Process**
- Evaluates previous years sales performance and sets annual targets for the upcoming cycle.
- Implements annual sales plans and campaigns across all campuses in region.
- Manages sales plans and sales campaigns to take advantage of market opportunities.
- Oversees that formal sales targets are set and that these are translated into individual targets.
- Manages and oversees the quality of all formal sales processes.
- Supports Marketing Manager in implementation of advertising and sales across all campuses in region.
- Conducts staff meetings regularly with the Head: Student Recruitment team to discuss operational performance and business issues.

**Strategic Training and Development**
- Works with Sales Manager and Sales Training and Development Manager to review and update Undergraduate, Postgraduate and Distance sales training programmes and portfolio of evidence (POE) for implementation nationally.
- Recruitment of campus sales staff (Student Advisors, Head: Student Recruitment, Marketing Assistants and Call Centre Operators).
- Ensures training of new and current sales staff.
- Formalise a staff recruitment model that fosters tenure within sales department, including succession planning to Senior Student Advisor and Head: Student Recruitment levels.

**Support of Sales Tracking Process**
- Implement formal Sales Tracking process for the Undergraduate, Postgraduate and Distance sales team in order to foster optimal sales performance and accountability within the sales team.
- In conjunction with Sales Training and development Manager, review all formal Sales Tracking Performance Improvement Plan (PIP) documentation for Students Advisors sent by Head: Student Recruitment post their meetings, adjust when and where necessary before final versions are sent to and accepted by Human Resources.
- Attend poor work performance enquiries as company representative.

**Managing Stakeholder Relationships**
- Monitor Head: Student Recruitment engagement with school stakeholders.
- Liaise with Sales Training and Development Manager to organise and co-ordinate additional training for sales staff.
- Provide required updates to Sales Manager on undergraduate new student sales on a regular basis, making recommendations as and when required.

**Reporting**
- Monitors and reviews the Head: Student Recruitment production of reports in accordance with policies and procedures.
- Quality-checks on reporting platforms, analysis of data outputs and make recommendations to Head: Head Student Recruitment team.

**Human Capital Management**
- Ensures Head: Student Recruitment implements incentives and initiatives in the team to keep them motivated and driven.
- Provides support / guidance to the Head: Student Recruitment and deals with general problems on an ongoing basis and provides advice / support / information.
- Conducts Head: Student Recruitment performance reviews.
- Offers a management presence when on campus.
- Assists Head: Student Recruitment with ad hoc management matters.

**Admissions**
- Management of funnel report in conjunction with Admissions to ensure admissions are processed timeously and accurately across the funnel.
- Ensure sales teams drive the admissions process with applicants and drive the correct activity throughout the cycle.

**Competencies Required**:

- Advanced communication and interpersonal skills.
- Computer literate
- Analytical
- Good planning and organisational skills

**Minimum Qualification Required**:

- Advanced Diploma / Bachelors Degree (NQF level 7) in Business / Marketing / Public Relations / Communication field. Relevant Post Graduate Qualification - Advantageous. Special Requirement: Driver's License and own vehicle.

**Minimum Work Experience Required**:

- Minimum of 4 years Sales and Marketing Management Experience.