Growth Manager

Job Description

Assume full responsibility and accountability for the regional strategy and growth activities of the Channel.

To build sustainable key relationships across all channels, product houses and segments.

Summary: Cash Investments - Private Segment - Growth Manager - Job Specification

The role also includes developing and formulating medium to long-term growth strategies and objectives across various aspects. The individual will communicate a meaningful strategic context that articulates the multi-functional purpose in support of our overall strategic objectives. They will configure and balance resources, resolve competing requirements, allow for contingencies, and identify partners to achieve long-term objectives by collaborating with other functional areas. Ensuring organisational commitment and obtaining sufficient time, energy and engagement investment for the function to achieve its objectives is key.

In terms of planning, the individual will develop and collaborate with internal Channel representatives to ensure execution ofstrategic as well as tactical sales drives to enhance balance growth and other key performance indicators (KPIs). They will identify and shape new growth opportunities to enhance the existing investment book and generate balance growth through value proposition (VP) enhancements. Contributing to the design, development, implementation, and evaluation of competitions or campaigns aimed at increasing sales is part of the role. The individual will coordinate and manage the VP sales pipelines of the different channels and make adjustments based on internal organisational and external market changes.

Process Optimisation involves continuously assessing and streamlining processes to reduce costs and enhance the user experience for frontline staff and clients.

Governance and Compliance (Ethical Practices) requires supporting the implementation of relevant policies, governance, and practice standards across the business. It involves making informed decisions that prioritise both customer satisfaction and sustainable growth, complying with legislative and audit requirements such as Market Conduct and Treating Customers Fairly, and upholding the highest ethical standards in all growth-related activities.

Compliance and Risk Management entails handling customer complaints and queries ethically, fostering trust through transparent interactions, staying informed about legislative amendments and industry best practices, and implementing compliance procedures while managing risk. It also includes maintaining and fostering ethical dealings with customers during complaint and query resolution.

Sales Monitoring and Reporting involves monitoring and tracking sales targets and adjusting solutions accordingly. This includes compiling monthly tracking of delivery against agreed targets, managing data and performance reporting, and ensuring costs or expenses are managed within the approved budget to achieve cost efficiencies.

Self-Management and Culture emphasizes being well-mannered and respectful, valuing a harmonious work environment, and being highly cooperative and collaborative with an appreciation for individual and team wellness. The individual will help build and nurture a culture of value and entrepreneurship in line with the FirstRand Promises. They will develop a service culture that builds rewarding relationships, proposes innovations, and allows others to provide exceptional client service. Thriving in collaborative environments is essential. The successful individual will naturally promote and display a healthy balance between ambitious self-development and the advancement of the team and business unit’s growth. They will manage their own development by assessing performance and requesting training where necessary.

Required Skills and Experience include strong analytical and problem-solving skills, excellent communication, storytelling, and presentation abilities, and proficiency in advanced Excel for data analysis. A strong understanding and interpretation of data are essential. Experience in strategic development and execution, the ability to support multiple projects and meet deadlines in line with business strategic objectives, and over ten (10) years of work experience, with the majority in the financial services industry, are required. A relevant commercial degree in fields such as B (Comm, Information Management, Accounting, Statistics, Economics, Financial Management, Engineering, Informatics) is necessary, with an Honours or Master’s degree preferable. Proficiency in presenting to Executives at Exco, Manco, Regional sessions, and other governance forums is also required.

post

fnb

LI-LK1

Job Details

Application Closing Date

10/09/24