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Customers Software Support Technician
2 weeks ago
02years
Handling all support issues relating to the Specialist Software
Client interaction and managing/resolving support tickets
Guiding and advising customers on software
Installations
Performing minor repairs / configurations and updates to the products according to specifications
Identify ways to optimise customer installations and report back in discussions with the team
Advise customers on best practice when implementing features
Establish requirements for new systems / modifications by interacting with team, users and management
Advising on new features and requirements of products
Referring any major system issues to relevant parties
SQL scripting and query building
Demonstrating patience and delivering excellent client service and support
**Qualifications and Experience**:
Successful track record of debugging and troubleshooting customer issues in a level 1 / 2 support role
Strong collaboration and communication skills, both written and verbal
A curious mind, excited to learn new technologies and continuously enhance your problem solving skills
Driver's License is essential
