Business Claims Advisor

**Who are we?** - Job Description - At MiWay, our purpose is to enable people to live their way. We understand that life is not just about "things" but the meaning that those things bring to your life. We believe that technology and innovation have infinite possibilities when it's inspired by humans by you. - Therefore, we focus on our clients' needs, finding new ways to simplify their lives and how they do things. We give them products, services, and solutions that enable them to live and enjoy life on their own terms - in their own way. Agile values and principles are strongly embedded in our culture, and they are at the core of how we make decisions and how we approach adding value within the company. - The Claims Consultant is responsible for coordinating and overseeing, managing and negotiating the settlement of the claim. The consultant is accountable for finalising the claim end-to-end and must have knowledge of Commercial products and be able to process motor as well as non-motor claims - Minimum Qualification Required - Grade 12/Standard 10/NQF 4 - RE will be beneficial **What will make you successful in this role?** **Minimum Experience** - Minimum 3 years claims experience. - Minimum 5 years in the STI environment - Motor and Non-Motor claims experience and/or previous business insurance/commercial insurance is essential **Responsibilities** - Register claims and appoint assessors. - Manage claims in terms of claims SLA - Make decision regarding merit - indemnify or not - Negotiate settlement. - Manage the salvage process (motor & non-motor salvage) - Detection of fraud and management of fraudulent indicators - Keep the operational system updated. - Provide thorough and timeous feedback to the relevant parties. - Complaint’s resolution **Competencies Required** - Must be highly proficient in dealing with clients at all levels - Excellent time management skills as this will be a combined role with business claims and partially personal claims - Excellent administrative skills - Good communication skills - Organised - Professionalism - Analytical - Problem solving skills and solution oriented - Attention to detail - Customer focus - Active listening skills - Follow up (must be able to establish procedures to monitor that which has been promised and delivered) - Fluent in more than one language **Knowledge and Skills** - Customer Service - Team Support - Administration - Quality, compliance and accreditation **Personal Attributes** - Communicates effectively - Contributing dependently - Decision quality - Contributing dependently - Action orientated - Contributing dependently - Optimises work processes - Contributing dependently **Build a successful career with us** - We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters - Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office - the group provides many opportunities for growth and development. **Core Competencies** - Cultivates innovation - Contributing dependently - Customer focus - Contributing dependently - Collaborates - Contributing dependently - Being resilient - Contributing dependently - Drives results - Contributing dependently **Turnaround time** **Our commitment to transformation** At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.