Information Security Customer Engagement Specialist
4 days ago
About the Business
LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.
About our Team
About the Role
We are thrilled to announce an exciting opportunity to join our Information Security Customer Engagement team Our team is dedicated to helping customers gain the confidence they need to buy and utilize our products. In this entry-level role, you will collaborate with senior security specialists to respond to security questionnaires and maintain our public Trust Center content.
Responsibilities
- As an Information Security Customer Engagement Specialist, you will:
- Create and maintain documentation for our public Trust Center, empowering customers to self-serve.
- Drive improvements to our knowledgebase through collaboration with product and technology colleagues.
- Provide regular metrics and reports to management, demonstrating overall trends and performance.
Qualifications
- Have a basic understanding of information security principles, frameworks, and regulatory requirements.
- Are passionate about delivering positive customer experiences and outcomes.
- Can manage multiple workloads simultaneously while waiting for input from others.
- Possess excellent verbal and written communication skills to effectively interact with customers and internal stakeholders, fostering transparency and trust.
- Have a growth mindset and eagerness to learn various information security topics and processes.
Work in a way that works for you
We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
Working Pattern
Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our
Applicant Request Support Form
or please contact 1-855-833-5120.
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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
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