Customer Service Agent
1 week ago
About Quantanite Quantanite is a customer experience (CX) solutions and outsourcing company that helps fast-growing companies and leading global brands to transform and grow. We do this through a collaborative and consultative approach, rethinking business processes and ensuring our clients employ the optimal mix of automation and human intelligence. We’re an ambitious team of professionals spread across four continents and looking to disrupt our industry by delivering seamless customer experiences for our clients, backed-up with exceptional results. We have big dreams, and are constantly looking for new colleagues to join us who share our values, passion and appreciation for diversity. Job Summary: The Customer Solutions Specialist will assist customers with a wide range of contacts communicating primarily via telephone. This associate will handle customer inquiries regarding products and services with focus on providing a solution to any complaint, or concern that they may have and maintaining a high level of customer retention. **Responsibilities**: - Handle inquiries which include placing orders, reviewing existing order status, setting up returns, and tracking shipments and contacting carriers, if necessary. - Contact internal vendors, if necessary, for shipping and order issues, and completing follow-up items. - Help resolve problems by clarifying issues, researching, and exploring answers and alternative "outside the box" solutions. - Responsible for maintaining a high level of professionalism with customers - Establish a positive rapport with every customer by making them aware of our services, products and loyalty program. - Follow legal policies as directed. Job Requirements: - Matric with first language English - 1 year of customer service experience in a call center preferable. MS Word, MS Excel, MS Outlook. - Ability to work in a fast-paced call center environment. - Available to work schedules during the call center hours of operation (3pm to 6am), including nights, weekends and holidays.
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Customer Service Agent
2 weeks ago
Johannesburg, South Africa Afrizan People Intelligence Full timeOur client in the financial industry is looking for an experienced customer service agent.
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Customer Service Agent
1 week ago
Johannesburg, South Africa Merchants SA Full timeWe have an exciting opportunity available as a Customer Service Agent. Your duties will include identifying and understanding customer needs and providing an excellent customer experience. You will assist with fibre queries. **Requirements**: - Grade 12 - 6 to 12 months Customer Service experience dealing with fibre - Attention to detail - Good...
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Customer Service Agent
2 weeks ago
Johannesburg, South Africa Afrizan People Intelligence Full timeOur client in the financial industry is looking for an experienced customer service agent with a call centre background. Minimum requirements - Matric (grade 12) - 1 - 2 years customer service experience - Excellent communication skills - Clear credit record **Job Type**: Temporary Contract length: 6 months Pay: R8,000.00 per month Application...
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Customer Service Agent
1 week ago
Johannesburg, Gauteng, South Africa Bizerba Full time R80 000 - R120 000 per yearGet started now with BizerbaFor our location in Johannesburg (Lanseria) we are looking for aCustomer Service Agent (m/f/d)Reference code: 20439The Customer Service Agent forms an integral part of our Customer's service experience, often being the first and last point of contact with our customers. The CSA's role key function is to ensure that all technical...
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Customer Services Agent
1 week ago
Johannesburg, South Africa Call Centre Staffing Full timeGauteng, JHB - Central - R7 100 Basic Salary (Shift allowance, medical aid, funeral cover) Our client, a leading BPO is recruiting for customer services agents to manage international customer queries - billing, rate plan queries, technical support and troubleshooting, retentions and upselling. **Requirements**: 6 Months Call Centre Customer Services...
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Customer Service Agent
2 weeks ago
Johannesburg, South Africa Profession Hub Full time**Minimum Education and Experience required**: - Preferably a tertiary education. - Minimum of 5 years within a call centre environment including night shifts. - Knowledge of customer service principles and practices. - Excellent relationship building skills. - Psychological analysis ability. - Strong negotiation skills. **Duties**: - Must thrive on...
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Customer Service Agent
5 days ago
Johannesburg, South Africa Staff Solutions Full timeOur client in the Truck Industry is seeking a Customer Service Agent with a technical/call-center background in breakdown assistance. This position will be based at their HQ in Isando. **Duties**: - Manage a large number of incoming/ outgoing calls. - Generate red alerts and escalation to higher management within a reasonable time frame. - Building...
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Norwegian Speaking Customer Service Agent
7 days ago
Johannesburg, South Africa Initiate International Full timeWe have an exciting career opportunity in **Johannesburg, South Africa** for a **Norwegian speaking Customer Service Agent** who wants to join a dynamic leader in the employee retention, lifestyle solutions and marketing industries, both in **South Africa** and internationally. Work in an international environment with an amazing company by getting in touch...
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Arabicspeaking Customer Service Agent
3 days ago
Johannesburg, South Africa Surgo HR & Training Full timeSurgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working...
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Dutch Customer Service Agent
2 weeks ago
Johannesburg, South Africa SA COMMERCIAL Full time2-3 Month Seasonal Contract Dutch Customer Service Agents Required in Western Cape to Start ASAP!! If you are Dutch -speaking & passionate about exceptional Customer Service, then we would like to hear from you! - Job Description- - Customer focused, results orientated individuals with sound problem-solving & inter-personal skills, to deliver effective...
