Facilitator (Behavioural Skills)

20 hours ago

Centurion, South Africa Human Capital Full time

**Introduction**
- Momentum Group is a South African-based financial services group. Our retail and specialist brands drive to build and protect our client's financial dreams. We help people grow their savings, protect what matters to them and invest for the future. We help companies and organisation’s care for and reward their employees and members.

**Disclaimer**
- As an applicant, please verify the legitimacy of this job advert on our company career page.

**Role Purpose**
- To design and deliver impactful behavioural (soft skills) training interventions across Momentum Group, enabling
employees to thrive in a dynamic, client-obsessed environment. This role is focused on high-quality facilitation,
both in-person and virtually, with a strong emphasis on engagement, conversation management, and translating
learning into meaningful behavioural shifts.

**Requirements**:

- Bachelor’s degree in Human Resources, Industrial Psychology, Education, or a related field (preferred).
- 5-8 years of experience in facilitation and training delivery, ideally in corporate environments.
- Proven experience facilitating large in-person sessions and virtual/hybrid learning environments.
- Experience in facilitating training sessions for employees but also at a leadership level.
- Strong command of adult learning and group dynamics.
- Experience using virtual platforms (e.g., MS Teams, Zoom) and digital engagement tools (e.g., Miro, Mentimeter, Kahoot) for learning.

**Duties & Responsibilities**
- Facilitation of Behavioural Skills Training
- Facilitate high-quality behavioural training across various business units and divisions.
- Deliver training in multiple formats, including large classroom settings, virtual sessions, and hybrid
environments, ensuring learner engagement and retention.
- Create psychologically safe, high-trust learning spaces that encourage participation and open dialogue.

Learning Experience Delivery

maximise impact.
- Flex and adapt facilitation style and pace based on audience needs, organisational context, and learning
objectives.
- Use storytelling, real-world examples, and interactive techniques to deepen learning and encourage

Stakeholder Collaboration
- Work closely with the central Digital and Capability Development team as well as the Organisational
Design and Talent teams.
- Close collaboration and partnership with Business Unit HC colleagues to schedule and deliver training
aligned to strategic priorities.
- Collaborate with learning designers and programme owners to prepare for sessions and provide
feedback for content improvement.

Evaluation and Continuous Improvement
- Gather feedback from learners and stakeholders to assess session effectiveness and impact.
- Reflect on facilitation performance and engage in continuous professional development.
- Contribute to the refinement and evolution of behavioural learning offerings.

**Competencies**
- Mastery of facilitation techniques and behavioural learning delivery.
- Excellent communication, presence, and conversational agility.
- High emotional intelligence and learner sensitivity.
- Confidence and adaptability in large or complex group settings.
- Ability to manage virtual engagement and technical platforms.
- Commitment to continuous learning and feedback.
- Collaboration and stakeholder engagement.

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