Hospitality Front Desk

5 days ago

Durbanville, South Africa Oasis Life Full time

**HOSPITALITY FRONT OFFICE STAFF**

**Purpose of the position**

Meet and greet all guests that enter the clubhouse with a smile. Assists the guests whether inquiries or concerns, off-premises attractions, facilities, services, or activities. Arranges secretarial services.

**Responsibilities & duties**
- Ensure the professional running of the day-to-day Guest Services operation
- Review previous shift activity and be prepared for handover.
- Analyse the function sheets for the day, understand the requirements for the reception desk and operations team.
- Attend meetings to ensure that all the relevant information regarding weekly events or updates
- Welcome and greet the guests/residents while arriving in the lobby.
- Keep up to date with the site inspections/sales meetings.
- Create signage and ensure the details are correct.
- Ensure Wi-Fi codes are correctly recorded and maintained. Attention to detail with regards to the spelling and assisting residents if/when necessary
- Attends to guest requests for secretarial duties and charge accordingly, either to the master account or settle direct. (I.e. printing/ scanning, etc.)
- Attend promptly to guest’s inquiries and assist accordingly. Follow up and follow through to insure maximum guest satisfaction.
- Ensure accurate and efficient guest related written communication and feedback.
- Ensure strong presence in the main lobby and maintain proper decorum at all times. Facilitate and create opportunities for guest/resident interaction.
- Monitor lobby movement; focus on couches, lobby tables, décor, entrances, electronic signage and logos with increased attention to detail.
- Be knowledgeable and remain up to date on all services and activities, restaurant bookings and events, including accurate knowledge of their operating hours, services provided and menus, and daily specials.
- Be knowledgeable and remain up to date on local restaurants and their menus, so that you can converse freely and make pertinent recommendations.
- Be knowledgeable and remain up to date on local attractions, activities, venues, events according to seasonality and be able to discuss and offer suggestions.
- Bid farewell to guests/residents on departure.

**Fluent in English and Afrikaans**

**Own Transport**

**Location is Durbanville, Clara Anna Fontein estate**

Qualifications & Experience
- Education: Minimum two-year college diploma. Must speak, read, write and understand the primary language used in the workplace, another language would be advantageous.
- Experience: Minimum 4 years guest service experience in the hospitality industry.

**Job Types**: Full-time, Permanent

**Salary**: R8,000.00 per month

Ability to commute/relocate:

- Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Hospitality front office: 4 years (required)

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