Service Centre Agent

2 weeks ago

Johannesburg, South Africa Novus Holdings Full time

**Job Desciption**:
On the Dot a division of Novus Holdings is looking to appoint a dynamic and energetic individual to assume responsibility as Service Centre Agent. The position will be based in their offices in Ormonde.

**Key Duties and Responsibilities**:

- Inbound and outbound calls
- Handling publisher complaints and queries
- Handling Customer queries and complaints
- Data importing, compiling print orders and communicate to all relevant people.
- Data Cleaning
- Analysing various types of data
- Problem solving
- Contribute to a positive customer experience by providing quick and accurate responses
- should be able to work together in a team or with different teams.
- Handle customer engagement

**Educational Requirements**:

- Grade 12 and or equivelent
- Strong data analytical skills
- Proficient in MS Excel

**Experience Requirements**:

- At least 4 years’ experience in a Customer Service role or in a call centre operations environment
- Must be experienced in general administration
- Customer handling experience especially with difficult customers
- Experience in advanced excel
- Must have experience using strong data evaluation and data imports

**Skills and Competencies**:

- Strong analytical thinking
- Proficient in MS Excel advanced
- Good telephone etiquette
- Good interpersonal and communication skills
- Good verbal and written communication skills in English and Afrikaans
- Good listening skills
- Customer focused
- High attention to detail
- Ability to work under pressure
- Drive and tenacity
- Empathetic
- Professional
- Must be Multiskilled
- Team player

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