Claims Admin Team Leader

**Position Overview**
The Claims Administration Team Lead is responsible for the day-to-day management of the Claims Administration team responsible for ensuring that the South Africa based Treaty and Facultative business is administered appropriately and accurately in line with treaty specifications, for South Africa. This role ensures that standard processes and procedures are adhered to across the EMA region in order for RGA to benefit from efficient working practices and to maximise individual development.
**Responsibilities**
- Ensure that claims relating to SA business are administered appropriately through the RGA chain of companies, external retro companies and the International Retro Pool.
- Manage the work which includes tracking and reporting on progress.
- Document claims processes and procedures, indicating where any variation exists, either by country, system or client.
- Ensure that the company’s claims administration standards and time service requirements are applied to the handling of all business received.
- Provide claims administration data for input to accounting records, valuation systems and regulatory returns.
- Ensure claims administration data is provided to retrocession clients, including International Retro Pool, in a timely and accurate manner.
- Undertake client audits, assurance reviews and visits and engage with Internal Audit to ensure risks are handled / mitigated appropriately.
- Seek feedback from other departments who interact with the claims administration team.

**Requirements**:
Required:

- Bachelors degree/qualification would be advantageous
- Have a minimum of 5 years previous experience of working in a team leader role.
- Minimum of 5 years in the insurance industry.
- Experience in the life insurance industry is advantageous.
- Proven track record of coaching, developing, and mentoring direct reports.
- Strong skills in MS Excel.
- Superior oral and written communication skills
- Effective interpersonal skills; with the ability to interact with employees at all levels and across different departments
- Ability to focus on priorities, targets and deadlines
- Ability to plan and manage resources within the team as well as owns time, handling several projects at once, if required, and delivering them to agreed schedules

Preferred:

- Understanding the concept of Reinsurance

**Company Overview** RGA’s Commitment to Diversity, Equity, and Inclusion**

RGA Aims _to evolve RGA workplaces and the communities in which RGA has a presence, into more diverse, equitable and inclusive environments._ We will create a culture where individuals are valued, feel a sense of belonging, and are respected for their differences - a workplace where all employees are encouraged and supported to reach their full potential.

Our individual, social, economic, and cultural identities shape and influence our experiences and perspectives. Therefore, to do our best work RGA will ensure diversity in our workforce across the various dimensions of social, interpersonal, and cultural identity - and by practicing inclusivity in how we work with one another. Inclusion in our workplace is a step towards our purpose of _making financial protection accessible to all._

**Flexible Working**

We support hybrid and flexible ways of working and would welcome a discussion on how we can balance what is important to you with business requirements during the recruitment process.

**Company Overview**

Reinsurance Group of America is one of the largest global life and health reinsurance companies in the world. With operations in 26 countries, we are the only global reinsurance company to focus primarily on life and health related reinsurance solutions.

Our core products and services include life reinsurance, living benefits reinsurance, group reinsurance, health reinsurance, financial solutions, facultative underwriting, and product development.

RGA has approximately $3.4 trillion of life reinsurance in force, assets of $84.9 billion, and a singular purpose: to make financial protection accessible to all.

In South Africa, RGA has been ranked #1 on NMG Consulting's All Business Capability Index for Life and Health Reinsurers for 13 consecutive years and has grown to be the largest reinsurer of new individual business. If you have a passion for excellence, service, and a desire to work in a challenging environment that offers a breadth of experiences then RGA may well be the company for you

Job Reference: SA00356