Service Controller
2 weeks ago
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Manage large amounts of incoming calls
- Log service calls received
- Ensure timeous handling of all customer queries
- Identify correct fault diagnosis
- Accurately load all information on the BPO system
- Data capturing
- Processing quotations
- Coordinate technicians
- Follow communication procedures, guidelines and policies
- Prepare product or service reports by collecting and analyzing customer information
- Open and close all calls received
- Perform any other duties as assigned from time to time
Ability to commute/relocate:
- Westville, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Certificate (preferred)
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