Sportsbook Payments Administrator

4 days ago

Johannesburg, South Africa Profession Hub Full time

Our client is searching for a **Sportsbook Payments Administrator - Collection of Monies In **to join their team in Johannesburg A Sportsbook Payments Administrator specializing in "Monies In" transactions is responsible for managing and overseeing the withdrawal process for customers. The role requires a balance between maintaining trustful relationships with clients and ensuring timely collections. Skills in communication, negotiation, and problem-solving are essential, along with knowledge of billing procedures and collection. **Responsibilities and Duties**: - Liaise with payment service providers and banks to resolve any payment issues. - Reconcile all aspects of the deposit cycle (internally and with payment processors) to ensure no overdue payments. - Resolving billing issues to maintain customers. - Work with the fraud and risk team to identify and investigate suspicious transaction activities to prevent financial losses from fraudulent deposits. - Compliance and Regulations: Ensure adherence to relevant gambling and financial regulations as may be required by the National Gambling Board, in terms of FICA or any other regulatory requirements. - Fraud Monitoring and Prevention: Investigating and resolving Deposit-related disputes and discrepancies. - Maintain accurate records of all "Money In" transactions, keeping accurate records of all collection activities and updating accounts. - Identifying outstanding PSP payments and overdue monies. - Assist in the development and improvement of payment processes and systems. - Provide reports on PSPs Deposit metrics, trends, and issues to management. - Maintain a thorough understanding of various deposit methods, including new options available to customers directly via our PSPs as well as our competitors, this will include their functionality and limitations. - Bank verification Through AVS - Query resolution - internal and deposit processors. - Stay informed on the latest deposit solutions and support the Payments Manager with ad-hoc tasks related to player deposits. - Monitor and assess the performance of Payment Service Providers (PSPs), optimizing day-to-day deposit success rates and traffic flows. - Deposit Process Improvement: Identify areas for process optimization and efficiency enhancement within the deposit processes. **Education and Qualifications**: - Bachelor’s degree in finance, Business Administration, or a related field. **Requirements**: - Experience in payment processing of Monies In, preferably in the online gaming or sports betting industry. - Familiarity with diverse online payment methods and products. - Research competitor sites and PSPs, providing recommendations for enhancements and opportunities. - Strong understanding of payment systems, AML, EDD regulations, and KYC procedures within the iGaming industry. - Excellent analytical and problem-solving skills. - Proficient in MS Office and payment processing software. - Strong communication and interpersonal skills. - Ability to work in a fast-paced, dynamic environment.

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