Credit Management Call Centre Agent

1 week ago

Observatory, South Africa Yo'loco Full time

A **Credit Management Call Centre Agent** plays a crucial role in managing customer credit accounts, ensuring timely payments, and addressing credit-related inquiries. Here's an overview of the role:
**Responsibilities**:

- **Customer Interaction**:

- Answer inbound calls and respond to customer queries about their credit accounts.
- Make outbound calls to follow up on overdue payments or discuss payment plans.
- **Account Management**:

- Monitor customer accounts for overdue payments and initiate collection activities.
- Update and maintain accurate records of customer interactions and account statuses.
- **Payment Arrangements**:

- Negotiate payment arrangements or settlements with customers.
- Provide advice on payment options, budgeting, and debt management.
- **Problem Resolution**:

- Address and resolve disputes or discrepancies in accounts.
- Liaise with internal departments to resolve complex issues.
- **Compliance**:

- Adhere to credit and collection laws and company policies.
- Maintain confidentiality and professionalism when handling customer data.

**Skills and Qualifications**
- **Key Skills**:

- Excellent communication and negotiation skills.
- Problem-solving and conflict-resolution abilities.
- Strong attention to detail and organizational skills.
- **Technical Proficiency**:

- Familiarity with customer relationship management (CRM) software and credit management tools.
- Basic understanding of financial terms and practices.
- **Personal Attributes**:

- Patience and empathy to deal with customers in financial difficulty.
- Resilience and ability to handle high-pressure situations.
- **Educational Background**:

- High school diploma or equivalent (some employers may prefer additional qualifications in finance or business).

**Growth Opportunities**
- Senior credit control roles.
- Credit management positions.
- Opportunities in financial services or customer service management.

Pay: R6 500,00 - R8 500,00 per month

Expected Start Date: 2025/01/06

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