Officer: Client Services

**RESPONSIBILITIES**:

- Assist in the implementation of the tactical plan by coordinating operational activities and ensuring alignment to the achievement of operational targets within the Provincial Office.
- Ensure successful implementation of Learning Programmes within the Region, prepare for implementation, monitor progress and closure of the programmes.
- Coordinate & Conduct monitoring site visits on all the projects and provide reports and lessons learnt at the end of a project.
- Review documentation of the project implementation plan for compliance with budget and duration.
- Complete Regional project reports on monthly basis and provide feedback to Manager.
- Contribute to the establishment, maintenance and improvement of Standard Operating Procedures, policies, and guidelines relating to the Client Services and Projects’ Provincial office in consultation with the Head: Client Services and Projects.
- Assist in the monitoring, evaluation and reporting on progress of the Provincial office’s achievements against the tactical plan and strategic objectives.
- Contribute to the overall implementation of Provincial Office activities to ensure that the office is functioning optimally to execute the CETA strategic objectives and contribute to client satisfaction.
- Provide input and formulate business presentations in consultation with the provincial team.
- Work with the Head: Clients Services and Projects to prioritise an agenda and focus on the most important issues and opportunities within the province.
- Implementation of CETA special projects as required.
- Convene and attend key stakeholder meetings as directed by the Head: Clients Services and Projects with the purpose of ensuring follow-up and execution on identified actions.
- Attendance of development workshops and interventions as per agreed PDP
- Assist in identifying and adhering to fraud controls, risk prevention principles, sound governance and compliance processes, and tools to identify and manage risks.
- Attend risk, compliance, ethics and fraud prevention update meetings, trainings and workshops as scheduled by CETA.
- Ensure that regional projects are well coordinated, managed efficiently and effectively according to schedule, and budget.
- Proactively manage changes in projects scope, identify potential crises, and devise contingency plans.
- Ensure that all relevant CETA registers and regulatory reports are compiled and submitted.
- Maintain and enforce all related Service Level Agreements to minimise business risk and ensure business continuity.
- Review related Standard Operating Procedures in consultation with the Head: Client Services and Projects to ensure business optimisation.
- Adhere to all relevant laws, policies, and Standard Operating Procedures throughout the organisation.
- Assist with the supervision of the team, by planning, assigning, and monitoring tasks aligned to deliver on performance objectives and in response to changes in processes.
- Supervise, coach and mentor interns assigned to the unit.
- Ensure on-the-job training is taking place.
- Provide support in creating a high-performance culture and manage team performance effectively and provide input into the annual performance goals and measures into individual work plans based on agreed upon objectives.
- Provide support in the management of poor performance and disciplinary matters in line with the CETA’s policies and procedures.
- Provide advocacy on matters related to special projects to empower the CETA stakeholders to make informed decisions.
- Represent and attend regional activities i.e., exhibitions, regional workshops.
- Convene and attend meetings and present findings and business cases to relevant stakeholders when required.
- Implement timeous communication on progress and challenges in achieving the tactical work plans to impacted stakeholders.
- Attend industry related forums, conferences and workshops to gain industry insight for the purpose of business improvement.
- Conduct workshops in the province to capacitate stakeholder about project implementation.
- Provide support to SMMEs, NGOs, Cooperatives & Trade Unions.

**MINIMUM REQUIREMENTS/EXPERIENCE/KNOWLEDGE**
- NQF Level 7/Degree in Project Management, Public Administration, B-Degree in Social Science or Equivalent
- Valid Driver’s Licence
- 3 years working experience in Education & Training or a SETA environment
- Operational
- 1-2 Years in Supervising others-Supervisory

**The following Attributes are necessary to succeed in this role**:

- Punctual, self-discipline and a motivated team player.
- Ethical consciousness and conduct in all dealings with the matters of CETA.
- Emotionally intelligent and communicates well across all levels.
- Analytical and pay attention to detail.
- Deadline driven.
- Adaptable and problem-solver.
- Excellent negotiation and organising skills.
- Innovative and creative self-starter.
- Ability to work with difficult individuals

**PLEASE NOTE**

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