Senior Franchise Governance Officer

The Senior Franchise Governance Officer is a key First Line of Defense role responsible for supporting the CCO with franchise governance and franchise management in line with IFM and Citi’s Policies and support the SSA CAO with the implementation of transformation initiatives at the country level. The role is also responsible for regulatory management including interaction with senior internal and external stakeholders. The FGO will report directly to the SSA CAO and matrix into the South Africa CCO.

The CCO’s office is complex and multi-faceted with a variety of internal and external stakeholder responsibilities that need to be effectively managed. The job incumbent will drive the overall Executive Administrative activities of the CCO office including people management.

Regulatory Management
Manage the Broad-based Black Economic Empowerment (BBBEE) program for the franchise including developing and executing a strategy, scorecard review, audit process among other BBBEE related processes
Manage assigned key regulatory and other external relationships
Interface with Senior internal and external stakeholders
Oversight of major regulatory programs e.g BCBS 239

Franchise Management

**Oversight of Business Reviews for the CCO**: follow up on action items till closure
Oversight of annual planning cycle & Strategic planning, expense planning (Finance to coordinate)
Represent Governance & Controls work stream in Transformation programs
Oversight of internal communication and initiatives in conjunction with Global Public Affairs (GPA)
Support general franchise initiatives, including crisis management, COB, Return To Office (RTO)

**Coordinate People initiatives in conjunction with HR**: Reward & Recognition (R&R), Voice of Employee (VOE), Management Associate (MA) Program

Franchise Governance
Support Cluster CAO & CCO in performing governance oversight for country franchise, including legal entity management
Ensure that country governance framework (Including Hub Managed Countries - HMCs) complies with policy requirements and committees are run in accordance to applicable charters. Review evidence of compliance & escalate instances of non-compliance.
Oversight the BRCC process on behalf of the CCO and highlight items for escalation to the SSA Significant Issues forum
Oversight the CCC process on behalf of the CCO to ensure the standard maintained is in line with the Citi Governance Policy requirements.
Oversight of Charters and other governance documents
Scorecards - review validation & coordination, follow up on Red and Amber items
IFM/Franchise Management Coordination
Board governance oversight in conjunction with Company Secretaries

Risk & Controls
Oversight of activities related to GRC. Support the franchise during monitoring/testing activities, MCA, Control Performance Assessment and Quarterly and Annual Risk Assessments coordination (QRAs, ARAs).
Oversight of Issue Management to ensure proper identification of issues and timely CAP closures. Escalation of any potential Issue re-targets, re-opens, target dates at risk. Work with the businesses to ensure necessary approvals are secured for any re-targets. Escalate any items at risk and secure support for remediation efforts in conjunction with 2nd Line and other partners.
Oversight of Operational Risk controls, issues, remediation efforts and controls enhancements. Includes Data governance (CCO attestation coordination).
Oversight and support for third party management in each location
Oversight of Compliance Risk controls, issues, remediation efforts and controls enhancements, including AML, Sanctions, Conduct Risk
Oversight of Operational resilience activities, including continuity of business and Cyber exercise, in conjunction with responsible country teams
Oversight of NPAC / PAP processes and proposals
Coordination of country scenario plan
Oversight of ICAAP process to support CCO in conjunction with Risk and Business
Audit Management & independent review coordination in conjunction with ICRM

**People Management**:
Manage country FGO resources
Subject matter expert for the country on Risk, Controls and Governance

**Development Value**:
The position provides a very wide scope of activities with frequent interaction with senior management of all product, coverage and functional lines. In addition to this exposure, the position provides learning opportunities for leadership in a complex country with a wide range of management challenges.

**Qualifications & Experience**:
At least 15 years of experience in the Financial Services Industry, preferably with experience in corporate governance, enterprise risk management, consulting, program management, compliance and/or legal
Graduate/ Postgraduate degree in Business Administration, Legal and/or Finance
Up-to-date understanding of key risk management and corporate governance concepts
General understanding of financial institutions framework and applicable regulation
Knowledge of the financial services i