Personal Assistant

**Job ID**
- 126713**Job Family**
- Administration, Operations and Facilities

**Career Stream**
- Secretarial

**Leadership Pipeline**
- Manage Self: Technical

**Job Purpose**
- To provide operational support to management by planning; coordinating and managing administrative business activities in order to assist management to fulfil its mandate for Nedbank.

**Responsibilities**:

- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives.
- Participate and support corporate responsibility initiatives for the achievement of business strategy.
- Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
- Deliver and manage projects (engagement activation initiatives; staff surveys and other projects as required by business) againt employee engagement strategy and by adhering to project guidelines regarding agreed timelines; cost and risk.
- Coordinate project changes through stakeholder engagement.
- Maintain the standard of written Nedbank Human Resources communications by ensuring compliance to employee value proposition; employer branding requirements; alignment to audience and supports to project deliverables to advise on required changes.
- Source service providers by complying to procurement process.
- Mitigate risk by estimating probability and impact of risks and by developoing and implementing actions to counter threat of risk.
- Identify and resolve work obstacles by tracking and monitoring progress against project plans.
- Support the evolution of Nedbank's culture and climate needs by conducting research in employee engagement and culture surveys regarding best practices and industry trends.
- Investigate enhancements to systems; products and projects (e.g. employee surveys; HR Communications) for process improvement by conducting needs analysis.
- Determine and prioritise cluster engagement interventions through collaboration with Communication and Organisational Development Business Partners.
- Ensure stakeholders needs are understood and met by determining the communications needs of internal and external stakeholders through consultation and engagement.
- Keep stakeholders informed by drafting Nedbank Human Resources communications related to Employee engagement and Culture projects Provide delivery support to vendors by tracking their delivery and recommending changes against quality; cost; professional ethical standards and timelines.
- Develop project plans for culture and engagement projects by identifying scope; schedules; budgets and approaches.
- Execute project plans by monitoring cost; time and quality of Project Execution Plan and by taking corrective action to meet goals.
- Provide advise and support to business regarding Employee Engagement and Communicationthrough engagement with internal stakeholders.
- Provide advice to stakeholders by analysing return on investment for systems; product and projects.
- Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.
- Identify training courses and career progression for self through input and feedback from management.
- Ensure all personal development plan activities are completed within specified timeframe.
- Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
- Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.

**Essential Qualifications - NQF Level**
- Matric / Grade 12 / National Senior Certificate
- Diploma

**Preferred Qualification**
- Secretarial Diploma, Advanced Diplomas/National 1st Degrees

**Minimum Experience Level**
- 5 years secretarial experience in a corporate or client service environment.
- 5 years Executive Assistant and Business office management experience

**Technical / Professional Knowledge**
- Administrative procedures and systems
- Banking procedures
- Business terms and definitions
- Data analysis
- Relevant regulatory knowledge
- Relevant software and systems knowledge
- Business writing skills
- Cluster Specific Operational Knowledge
- Governance, Risk and Controls

**Behavioural Competencies**
- Applied Learning
- Collaborating
- Initiating Action
- Stress Tolerance
- Quality Orientation
- Managing Work
- **_Please contact the Nedbank Recruiting Team at +27 860 555 566_