Project Coordinator

From the day we opened our doors in 1971, MRI Software has built flexible, game-changing real estate software solutions to improve people’s lives. The only way to carry out that mission is to hire the absolute best employees on earth. People like you. Work hard, play hard. Always. Our relentless commitment to client success, our employee resource groups and our promise to empower our teams to reach their full potential are a few examples of what makes MRI Software special. And we’re insanely dedicated to creating a work environment that you look forward to every single day. That’s why we invest heavily in our employee engagement, so you enjoy the tech industry’s best perks. Together with the whole Pride, (lion roar for "family") employees, customers, and partners, we’re on a mission to break new ground and lead the real estate industry into a digital-first future. - We understand the need to provide a flexible working environment partnered with team collaboration and socialisation. Therefore, we operate a hybrid working model with 3 days of working from home per week. This role is based in the _Cape Town_ office._ ** Please note, this position will work to UK working hours (10:00-18:30 SAST/BST / 11:00-19:30 SAST/GMT).** POSITION OVERVIEW: - The Project Coordinator will be part of a centralized pool, providing flexible project coordination services to the Solution Optimization Teams (SOT) and other internal teams as required. They will work exclusively with existing clients, focussing on managing a high volume of smaller tasks and projects that contribute to service revenue. Reporting to the Operations Team Manager, the Project Coordinator will prioritise and balance workloads across multiple teams, ensuring the timely and high-quality delivery of services. RESPONSIBILITIES: - Own all stages of project delivery, from contracting via a statement of work (SoW) to final delivery and invoicing - Identify opportunities through direct client interaction, as well as referrals from Professional Services, Support or the Sales teams - Scope and estimate work based on client requirements - Prepare SoWs, secure internal approvals and obtain confirmation when necessary - Follow up with clients on issued SoWs, assisting in expediting SoWs, orders and resolving queries in coordination with Project and Account Managers - Ensure accurate recording of signed SoWs in CRM systems - Set up and manage new projects using internal systems and tools, such as OpenAir, while adhering to company processes and standards - Assign work to Project Managers or oversee execution while coordinating with consultants as needed - Close projects and finalise invoicing and reporting - Track and achieve business targets, including KPIs related to SoWs, project delivery, and client satisfaction **REQUIREMENTS**: - Strong organizational skills with the ability to adapt and manage multiple priorities - Assertiveness and professional communication skills, with the ability to interact confidently with both internal teams and clients - Strong client relationship management skills and ability to build and maintain long-term client relationships - Experience in developing commercially sound client proposals and SoWs - Ability to work independently and as part of a cross-functional team - Understanding of monthly KPIs, business targets, and performance metrics - Prior experience in Professional Services, IT consulting or project management is a plus We’re obsessed with making this the best job you’ve ever had We want our teams to love working here, so we’ve created some incredible perks for you to enjoy: - Join our employee-led groups to maximize your experience at work such as our Diversity, Equity and Inclusion committee, employee resource groups such as Women and Allies, and our Pride Event Group- Big on family? So are we We understand family is important and being able to spend quality time with your family is a wonderful experience. Our Parental Leave Program is designed to give you the opportunity to spend even more time with your new arrival(s)- Enjoy a fantastic work-life balance with 20 days PTO plus observed Holidays, plus 16 hours of ‘Flexi’ time a year- Further your professional development and growth with our generous Tuition Reimbursement offerings- Enjoy the flexibility of working from anywhere in the world for two weeks out of the year At MRI, - our company culture is more than a talking point - it’s what makes us shine We value your hard work and encourage you to be your whole self while you do it. Passion, integrity, and inclusion mixed with a healthy dose of fun is what makes us the best fit for your next career move MRI continues to _strive to amaze_ as a global industry leader in real estate software. Whether you are joining as a new pride member or bringing your expertise back, your talent is important to maintaining MRI’s high client experience standard and continuing our growth in the PropTech space. Amazing growt