Customer Service Representative

4 days ago

Umhlanga, South Africa CCI South Africa Full time

**Duties & Responsibilities**
- Manage large amounts of incoming phone calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Follow communication procedures, guidelines and policies

**Desired Experience & Qualification**
- A minimum of 6 months customer service experience (Call center, retail etc)
- Excellent Phone etiquette as well as superior verbal, written, and interpersonal skills.
- National Senior Certificate
- Basic proficiency on MS Office products (Word, Excel, Outlook, PowerPoint, Teams)
- Typing and aptitude assessment skills
- Fluent/Neutral English accent
- Ability to work Rotational Night Shifts including evenings and weekends (pre-scheduled
- A clear credit and criminal record check
- Must be based in Durban and able to commute to Umhlanga.

**Package & Remuneration**
- Guaranteed Basic salary of R5000
- Night Shift Allowance
- Amazing incentives
- Awesome growth potential
- Exposure to dealing with international customers.

**Interested?**

Send a 1 minute voice note on whatsapp to Lungiswa On 067 962 6289 between (8am-5pm) telling her about your work experience.

Walk in interviews are Welcome: 11 Park Avenue CCI, Umhlanga 9:00AM (Ask for Lungiswa on arrival)

**Job Types**: Full-time, Permanent

Ability to commute/relocate:

- Umhlanga, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (required)

**Education**:

- High School (matric) (preferred)

**Experience**:

- Customer service: 1 year (preferred)

  • Customer Service Representative

    2 days ago

    Umhlanga, South Africa Remove Debt Full time

    **Job description** **Job Title**: Customer Service Representative **Company**: Remove Debt We are looking for a Customer Service Representative that will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. Your responsibilities...

  • Customer Service Representative

    2 weeks ago

    Umhlanga, KwaZulu-Natal, South Africa Careerbox Africa Full time R60 000 - R80 000 per year

    Careerbox is looking for Customer Service EnthusiastsSA's largest Contact Centre is currently recruiting Customer Care Representatives to support our international clients and provide a world class experience.RequirementsExcellent spoken EnglishGrade 11/ Grade 12/ NQF Level 4Computer Literate and ability to speed typeAbility to work rotational shifts/USA...

  • Customer Service Agent

    1 week ago

    Umhlanga, KwaZulu-Natal, South Africa Careerbox Africa Full time R66 500 - R73 916 per year

    Careerbox is looking for Customer Service EnthusiastsSA's largest Contact Centre is currently recruiting Customer Care Representatives to support our international clients and provide a world class experience.RequirementsExcellent spoken EnglishGrade 11/ Grade 12/ NQF Level 4Computer Literate and ability to speed typeAbility to work rotational shifts/USA...

  • Team Leader

    1 week ago

    Umhlanga, South Africa OUTWORX CONTACT CENTRE Full time

    Are you a dedicated and motivated professional with a passion for customer service? Do you have experience in a contact centre environment and possess exceptional leadership skills? If so, we're looking for you to join our team as a Customer Service Team Leader. About Us: We are a dynamic and customer-focused call centre, dedicated to delivering exceptional...

  • Lead Gen Advisor

    2 weeks ago

    Umhlanga Rocks, South Africa Customer Experience People Full time

    **Educational Requirements (Educational / academic qualifications)** - Matric (National Senior Certificate) or equivalent **Key Performance Areas: (Specific Description of the job)** - To generate telecommunications leads; Energy and Insurance products to consumers in the United Kingdom. - To do what is always in the best interests of the customer - To...

  • Claims Negotiator

    2 days ago

    Umhlanga Rocks, South Africa Customer Experience People Full time

    **Job purpose**: To proactively record and process claims in accordance with our principles and procedures and to maintain files within our service standards. To deal with allocated claims as speedily and efficiently as possible from outset to conclusion within FCA regulations, and legislative and policy guidelines. **Job responsibilities**: - To...

  • Customer Service Agent

    2 weeks ago

    Umhlanga, South Africa Boardroom Appointments Full time

    Are you a young vibrant individual who is passionate about Customer Service? If yes, then this opportunity is for you! We are looking for Customer Service Agents for Call Centre Operations to support international customers, manage queries, adhere to KPI's and provide a world-class service. **PACKAGE DETAILS**: Guaranteed Basic Salary Additional...

  • Customer Services Consultant

    1 week ago

    Umhlanga, South Africa Call Centre Staffing Full time

    Client is looking for customer services Consultants to manage customer queries on different international campaigns. Handle customer complaints and provide appropriate solutions and alternatives. Managing a high volume of calls from customers. Striving to achieve first call resolution and maintain the quality of service provided by the call...

  • Customer Service Agent

    4 days ago

    Umhlanga, South Africa Call Centre Staffing Full time

    Our client is looking for Customer Service Consultants to join their team. Experience required: - 1 year customer service/upselling/webchat experience within a call centre environment. Must have: - Matric - Clear criminal record - Be willing to work night shifts **Job Types**: Permanent, Full-time **Salary**: R5,250.00 per month Ability to...

  • Customer Service Rep

    5 hours ago

    Umhlanga, KwaZulu-Natal, South Africa Swifty Sports South Africa Full time R250 000 - R400 000 per year

    Join a Global Team | Now Hiring: Full-Time Customer Care Specialists (Durban, South Africa)Swifty Sports, a rapidly growing international sports betting and gaming brand with operations in the UK, Ireland, and soon South Africa, is expanding its operational support team. We're looking for full-time Customer Care Specialists to join our Durban based team and...