Current jobs related to Telesales Clerk - Pretoria - Shoprite Group

  • Telesales Supervisor- Transpharm Pretoria

    4 days ago

    Pretoria, South Africa Shoprite Group Full time

    **Purpose of the Job**: To set sales targets, implement sales strategies, monitor performance, and address customer complaints while managing and training the telesales team. The individual will manage and monitor call center metrics and ensure that departmental objectives are met. **Job Objectives**: - Provide leadership for Telesales Clerks by actively...

  • Debtors Clerk

    6 days ago

    Pretoria, Gauteng, South Africa RCL Foods Full time R104 000 - R156 000 per year

    Job DescriptionAt RCL FOODS we see and do things differently, we think bigger, work smarter and as a team collectively working towards achieving our ambition, to Grow What MattersRCL FOODS is seeking to appoint a Debtors Clerk The role will be based in Pretoria West Bakery and will report into theCommercial Financial Manager. The successful incumbent will be...

  • Telesales Clerk

    4 hours ago

    Pretoria, Gauteng, South Africa Tiger Brands Full time

    It's fun to work in a company where people truly BELIEVE in what they're doingTo drive sales and revenue by effectively communicating with customers over the phone, processing orders and promoting products.In accordance with the employment equity plan of Tiger Brands and its employment equity goals and targets, preference may be given, but is not limited, to...

Telesales Clerk

2 weeks ago

Pretoria, South Africa Shoprite Group Full time

Closing Date- 2025/02/21- Reference Number- SHO250214-8- Job Title- Telesales Clerk - Pretoria- Job Type- Permanent- Location - Country- South Africa- Location - Province- Gauteng- Location - Town or City- Hermanstad, Pretoria- Purpose of the JobWe are looking for an honest and enthusiastic telesales clerk to contribute to generating sales for the organisations and providing exceptional customer service to our clients.

To assist clients telephonically and electronically (Chat & E-mail) by taking their orders, dealing with customer service enquiries, and resolving complaints. Performing outbound calls to promote and sell products to existing and potential clients. Increasing sales and retaining the customer base through relationship building, product offering, cold calling, and cross-selling/upselling.
- Job Advert Details- Job Category- Pharmaceutical- Job Objectives- Reduce the number of drop calls to zero
- Maintaining a service Level 95%
- Meet inbound calls target
- Adhere to good customer service principles as per Shoprite and adhere to all SOP as defined for your line of business
- Conform to QA guidelines as set out by operations
- Resolve and log client queries and complaints accurately using the provided systems
- Achieve a quality score of not less than 80%
- Ensure quality & accuracy when actioning tasks/providing information
- Perform outbound calls to existing and potential clients to promote products / campaigns
- Qualifications**Essential**:

- Matric (Grade 12)

**Desirable**
- Call centre certification and higher learning certificate or diploma advantageous
- Experience- Minimum 6 months inbound call centre experience
- Minimum 6 months outbound call centre experience
- Experience in client retention and sales advantageous
- Knowledge and Skills- Proven record of accomplishment of successfully meeting sales targets and delivering exceptional customer service over the phone
- Good telephone etiquette
- Computer literate: MS Office, Call centre software and CRM systems
- Target driven
- Ability to perform under pressure
- Negotiation skills and effective in handing objections
- Ability to resolve issues and address complaints
- Ability to work in a team
- Ability to learn about products/systems and describe/explain them to prospects
- Multilingual (English and two other South African languages)

**_ Our Group and all its operating companies are committed to creating, embracing, and preserving a diverse workplace that values the unique talents, perspectives, backgrounds, and abilities that enrich our organisation. A place where everyone matters and feels included._**

To assist clients telephonically and electronically (Chat & E-mail) by taking their orders, dealing with customer service enquiries, and resolving complaints. Performing outbound calls to promote and sell products to existing and potential clients. Increasing sales and retaining the customer base through relationship building, product offering, cold calling, and cross-selling/upselling.