Tech Support Customer Service Representative

1 week ago

Cape Town, South Africa CallForce Full time

Deliver an exceptional customer experience by assisting customers in resolving inbound technical service enquiries in a call center environment. Achieve service levels in compliance with company directives.

**Duties and responsibilities**:

- Responsible for resolution of customer queries with high professionalism from the moment of escalation in line with given timelines as per SLA
- Understanding and ownership of customer queries and complete management the process to resolve issues escalated.
- Assist and resolve incidents according processes and procedures.
- Resolve FTTH issues through effective troubleshooting and configuration.
- Ensure excellent customer service and effective and efficient problem-solving.
- Preserve and build relationship with customers and other stakeholders on behalf of the business.
- Effectively follow up on calls including other key commitments made to clients.
- Reduce escalated incidents in line with SOPs and policy.
- Provide exceptional support to the rest of the team inclusive of 2nd line up Field Engineers.
- Submit reports including progress reports and analysis of information and statistics.
- Data capture customer info, escalated incidents and the processing of the ticket data

**Education and Experience**:

- Matric
- English language proficiency
- Minimum 1 year inbound technical support experience within a center required
- Typing speed of minimum 35 wpm

**Key Competencies and Skills**:

- Excellent communication skills
- Tech support
- persuasiveness
- tenacious
- negotiation skills
- stress tolerance
- effective time management

**Salary and rates including allowances, incentives**:
R35 per Hour for the first 3 months probation - once deemed competent you will earn a basic salary of R6 000 with an additional R1 000 if you meet your kpi's each month. Shift allowance and travelling allowance.

**Days & times of work**:
The operation is based in the Cape Town CBD and runs on a rotational schedule 06:00 and 22:00 - Monday to Sunday (2 weekends on and 2 weekends off based on operational requirements) - 365 days a year, including public holidays.

  • Tech Support Customer Service Representative

    2 weeks ago

    Cape Town, South Africa Callforce Full time

    We have an exciting opportunity for Customer Service Representatives to join a dynamic team of tech experts focused on redefining superior customer service in the telecommunications sector. This role is focused on providing professional inbound technical support for resolving technical customer queries with the goal of first call resolution and end-to-end...

  • Customer Support Representative

    3 weeks ago

    Cape Town, South Africa Fasta Full time

    Company Description FASTA is an innovative online credit provider dedicated to offering fast, reliable, and accessible financial solutions to South Africans. Role Description We are looking for a Customer Support Representative to join our growing team. This is a full‑time, on‑site role located in the City of Cape Town. The ideal candidate will be...

  • Customer Support Specialist

    3 weeks ago

    Cape Town, South Africa Roomraccoon Hotel Tech Full time

    Company Overview RoomRaccoonRoomRaccoon was founded by Nadja Buckenberger and Tymen Van Dyl in with a mission to redefine hotel operations through our all-in-one hotel management system. Our diverse team of professionals, spread across 5 offices worldwide, serves clients across Europe, USA and Africa. Position Details Title : Customer Support Consultant /...

  • German Customer Service Representative

    1 week ago

    Cape Town, Western Cape, South Africa Mango5 Full time R270 000 - R360 000 per year

    APPLY FOR OUR SEASONAL GERMAN CUSTOMER SERVICE REPRESENTATIVE ROLE AT MANGO5Do you speak German (B2 level or higher)? Are you passionate about fashion and delivering exceptional service?Mango5 is seeking a seasonal German Customer Care Team for a leading German fashion brand. We're on the lookout for enthusiastic German-speaking Customer Service...

  • Customer Service Representative

    2 weeks ago

    Cape Town, South Africa TTEC Full time

    Customer Service Representative-044LT **Description**: Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a **Customer Service Representative** working on site in Cape Town, South Africa, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an...

  • Customer Service Representative

    2 days ago

    Cape Town, South Africa TTEC Full time

    Customer Service Representative-048G3 **Description**: Your potential has a place here with TTEC's award-winning employment experience.. As a **Customer Service Representative** working on site in Cape Town, South Africa, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment...

  • Italian-Speaking Customer Services Representative

    2 days ago

    Cape Town, South Africa The Legends Agency Full time

    Industry: SaaS / Beauty & Wellness TechChannel: Live Chat Support (B2C & B2B UK Market Focus)Location: In office, Cape Town CBDLanguage Requirement: Native or fluent Italian & professional-level EnglishSalary: R22,000 R30,000 per month (CTC)Join a Fast-Growing Beauty & Wellness Tech Brand!Are you passionate about customer experience, tech, and the beauty &...

  • Customer Service Representative

    2 weeks ago

    Cape Town, Western Cape, South Africa TTEC Full time R120 000 - R240 000 per year

    Customer Service Representative-048G3DescriptionYour potential has a place here with TTEC's award-winning employment experience.. As a Customer Service Representative working on site in Cape Town, South Africa, you'll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and...

  • Customer Support Representative

    12 hours ago

    Cape Town, South Africa LulaBet Full time

    Company Description We are a new and upcoming Sportsbook based in Cape Town. Our aim is to deliver a world class betting experience by providing professional and friendly service, delivered on a state-of-the-art platform. We are a dynamic and experienced team, in an exciting new company looking for passionate people to join us. Do you thrive in a...

  • Customer Service Representative

    12 hours ago

    Cape Town, South Africa Trust Disability Solutions Full time

    **Overview** We are seeking a dedicated and enthusiastic **Customer Service Representative** to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your ability to communicate effectively and analyze customer needs will be crucial in ensuring a positive experience. This position...