Expat Financial Consultant

**Introduction**

**Helping South African expatriates access and transfer their money**:
**Moving money from South Africa can be complex.**:
We make it easy by ensuring secure, tax-compliant, and cost-effective transfers
- whether you’re withdrawing retirement savings, tax emigrating from SARS, claiming tax refunds, inheritances, or sending funds offshore.

OUR VALUES
The culture across the FinGlobal is one where ‘clients are at the heart of everything we do’ and our employees bring
this culture to life by behaving in line with our unique values which are:
Integrity, Accountability, Excellence, Innovation
These values drive our performance, enhance our reputation, and position us for the future.

**Role Purpose**
- The Expat Financial Consultant/Specialist is a vital member of the Advisory team, reporting to the Head of Advisory
Services. This role can be advisory or non-advisory and the incumbent functions as either an Advisor or Scripted
Intermediary responsible for the entire sales process. The primary goal is to successfully sell one or more of FinGlobal’s
services to prospective clients. In this position, you will communicate with and guide potential clients on the services
needed to meet their specific needs. Additionally, you will work closely and collaboratively with Service Delivery teams
to ensure client expectations and the company’s revenue targets are achieved. Scripted Intermediaries will support
Advisors in all tasks necessary to ensure the successful sale of FinGlobal services.

**Requirements**:
**QUALIFICATIONS AND EXPERIENCE**
a) Tertiary qualification in Finance, Commerce, Sales or another related field recommended.
b) More than 2 years’ experience within the financial services industry recommended.
c) RE5/RE1 certification as authorised representative required.

**Duties & Responsibilities**

**PRIMARY ACCOUNTABILITIES**
a) Lead reception: Receive and organise marketing leads from various sources, ensuring contact information is
correct and identify specific needs or interests of each lead.
company and its services, and establish rapport to gauge their interest and willingness to engage further.
c) Qualification: Assess the lead's eligibility and suitability for the offered services (e.g. policy encashment, tax, forex,
etc.), asking relevant questions to understand their financial situation, goals, and potential challenges. Secure
approval from leads to proceed with further discussions by gathering the required documentation.
d) Presentation: Present tailored solutions to qualified leads, explaining the benefits and process of encashing
policies, changing tax residency status, handling forex, etc., addressing any concerns and highlighting the value
proposition for each service.
e) Negotiation: Discuss and agree on terms, pricing, and any specific requirements with the lead, overcoming
objections and ensuring mutual understanding to move forward with the selected services.
f) Closing: Finalise the sale by obtaining commitment from the lead, completing necessary information, and ensuring
a smooth transition to the Service Delivery team for policy encashments, tax residency changes, forex, etc.
g) Follow-up: After the sale, follow up with the client to ensure satisfaction, address any issues, and explore
opportunities for additional services or referrals, maintaining a positive relationship.

**Competencies**

**ROLE REQUIREMENTS**
**Financial services knowledge**
a) Strong understanding of policy encashments, tax emigration, forex services or any other service/s offered by the
company relevant to South African expatriates.
b) Solid knowledge of South African tax laws, SARS regulations, and common tax challenges faced by expatriates.
c) Familiarity with exchange control regulations and their impact on international money transfers.
d) Awareness of double taxation agreements (DTAs) between South Africa and other countries.
Sales and CRM proficiency
a) Experience using Salesforce (or other CRMs) to track leads, manage client interactions, and maintain records.
b) Ability to manage lead pipelines, track conversions, and identify potential drop-off points in the sales process.
c) Skilled in consultative selling—asking the right questions to uncover client needs rather than relying on hardselling
techniques.

**Compliance and documentation handling**
a) Understand KYC (Know Your Client) and AML (Anti-Money Laundering) requirements within financial services.
b) Ability to guide clients through the intended process and necessary documentation for policy encashments, tax
emigration, forex transactions, or any other services offered by the company.
c) Ensuring compliance with South African and international financial regulations to mitigate legal risks.
Communication and digital proficiency
a) Ability to explain complex financial concepts in straightforward, client-friendly language.
c) Comfortable conducting virtual consultations via Zoom, Teams, or other video platforms to engage with
expatriates