Senior IT Manager

1 week ago

Randburg, South Africa O'Keeffe & Swartz Full time

An award-winning, market leading outsourced call centre in South Africa specialising in the sale of simple insurance solutions. With over 26 years experience we have been positioned as a market leader due to our great sales performance, sales quality and great salespeople.

An amazing opportunity has become available for an experienced Senior IT Manager.

Your duties and responsibilities will include, but are not limited to:

- Lead medium sized IT projects, including the design and deployment of new IT systems and infrastructure;
- Monitor performance of information technology systems to determine efficiencies, cost and productivity levels, and to make recommendations for improving the IT infrastructure;
- Help define IT infrastructure strategy, architecture and processes;
- Analyse business requirements by partnering with key stakeholders across the organisation and externally to develop solutions for IT needs;
- Assess vendors and develop test strategies for new hardware and software;
- Ongoing assessment of telco providers in terms of quality of service and related cost;
- Maintain internal ticket SLA adherence and optimize general call centre support;
- Define and manage cyber security compliance in accordance with our client’s and our business requirements as well as annual cybersecurity audits;
- Maintain and improve existing IT corporate governance procedures;
- Create and manage all IT budgets;
- Performance Management and provide direction and leadership developing IT staff;
- Develop and implement business continuity protocols to reduce disruption to business operations in the event of emergency situations or data loss;
- Schedule, organise and assign projects to members in the IT team. Ensure tasks are completed as per the business requirements.

**Requirements**:

- A minimum of 6 years solid management experience
- 5 years of active management of a team exceeding 6 people
- CCNA and MCSA or equivalent Network Integration/technical Diploma required
- Advanced knowledge and Experience with Networking concepts: TCP/IP, QoS, Firewalls and VPN as well as current data security and encryption protocols essential;
- Advance knowledge and experience in Server Management, licensing, VMware and Hyper-V, Windows 2012+, Linux environments consisting of SQL Servers and related Microsoft technologies;
- Live within a 45 minutes drive to our offices in Randburg or the willingness to relocate

If you meet the requirements above - WE INVITE YOU TO APPLY A competitive salary is on offer On offer is a competitive basic salary access to medical aid and provident fund

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