Cic Credit Controller International

1 week ago

Stellenbosch Western Cape, South Africa Heineken International B.V. Full time

We Go Places How about you?
Immediate Superior: Rachell Van Der Berg
Job Grade: 09
Location: Stellenbosch, Cape Town
Function: Finance
Sub Function: HBI
Type of Contract: Permanent
Reference Number: 144768
Closing Date: 13/10/2025

Responsible for contacting Africa & International debtors and collection of outstanding payments, as well as managing claims and disputes arising from the export customers. Internal & external stakeholder management and relationship building is key to this role.
- Analyze payments and identify short payments and disputes.
- Contact debtors for payments/outstanding amounts on accounts.
- Send letters of demand (post reminders, follow-ups and final demands being sent out)
- Manage the process of collections to legal action.
- Conduct reconciliations once payment has been made.
- Investigate validity of claims when a customer submits a complaint.
- Handling of quality claims (e.g. glass in wine, open bottles, etc.)
- Off-setting of in-country expenses (marketing/advertising) to be deducted from invoices
- Collecting information for reports on the claims and disputes that have been submitted
- Manage VAT implications.
- SA Reserve Bank approvals update annually.
- Identify repayment opportunities for accounts in default.
- Repayment requests management
- Allocate payments received to open invoices.
- Allocate payments as per remittance received.
- Build, support and maintain healthy, diverse internal and external relationships to ensure achievement of organizational goals.
- Proactive risk identification, mitigation, and management
- Ensure compliance to Order to Cash policies, procedures.
- Compile, submit and present various reports as require.
- Provide progress reports and performance reports when required.
- Take responsibility for own development and contribute to team effectiveness.
- Develop effective manager and peer working relations.
- Take responsibility of own performance goals and personal growth
- Managing your career (EPMS Scorecard, IDP and Career Plan in place)
- Drive own development to ensure knowledge and skills remain current.
- Assist with the up skilling of the team where gaps have been identified.

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply. Heineken Beverages (South Africa) (Pty) Ltd) is committed to an organisational culture that recognises, appreciates and values inclusion and diversity. You must be fully eligible to live and work in South Africa to apply.

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