Relationship Mngr: Transactional Banking

5 days ago

Pretoria, South Africa Nedbank Full time

**Job Classification**
- Job Family- Sales And Services
- Career Stream- Client Service
- Leadership Pipeline- Manage Self: Professional
- FAIS Affected**Job Purpose**
- To build and develop strategic relationships with all business units within Nedbank to create business opportunities for staff banking; in line with the Nedbank business strategy.

**Responsibilities**:

- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
- Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).
- Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
- Ensure work is consistently completed for planning; progress reviewed and corrective action taken by drawing and reviewing an activity plan.
- Ensure efficient resource utilisation to produce balanced output in terms of quality; cost and business expectations by working within budget.
- Identify and resolve work challenges and problems effectively by constantly engaging and networking with the relevant stakeholders.
- Identify business opportunities within Nedbank divisions by engaging and partnering with relevant stakeholders.
- Build sound professional relationships with all stakeholders through regular communication and feedback sessions.
- Develop trusting / professional internal relationships to smooth the flow of work by engaging and regular feedback.
- Develop collaborative relationships with contractors / consultants / suppliers which meet business needs by regular communication and feedback.
- Manage own operational budget by ensuring that expenditures (like travel and telephone costs; etc.) are within the allocated budget.
- Monitor; track and control operational expenses to ensure that business results are delivered.
- Support the achievement of the business strategy; objectives and values by reviewing Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.
- Identify training courses and career progression for self through input and feedback from management.
- Ensure all personal development plan activities are completed within specified timeframe.
- Share knowledge and industry trends with team and stakeholders during formal and informal interaction.

**People Specification**
- Essential Qualifications - NQF Level- Matric / Grade 12 / National Senior Certificate
- Advanced Diplomas/National 1st Degrees
- Preferred Qualification- Essential Certifications- Preferred Certifications- Minimum Experience Level- 5 years experience in a client service role within a banking environment

**Technical / Professional Knowledge**
- Banking procedures
- Communication Strategies
- Data analysis
- Governance, Risk and Controls
- Principles of financial management
- Relevant regulatory knowledge
- Relevant software and systems knowledge
- Research methodology
- Decision-making process
- Cluster Specific Operational Knowledge
- Behavioural Competencies- Customer Focus
- Delivering High-Impact Presentations
- Building partnerships
- High-Impact Communication
- Planning and Organizing
- Sustaining Customer Satisfaction
- **_Please contact the Nedbank Recruiting Team at +27 860 555 566_

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