Portfolio Management Office

Collinson is the global, privately-owned company dedicated to helping the world to travel with ease and confidence. The group offers a unique blend of industry and sector specialists who together provide market-leading airport experiences, loyalty and customer engagement, and insurance solutions for over 400 million consumers.

Collinson is the operator of Priority Pass, the world’s original and leading airport experiences programme. Travellers can access a network of 1,500+ lounges and travel experiences, including dining, retail, sleep and spa, in over 650 airports in 148 countries, helping to elevate the journey into something special. We work with the world’s leading payment networks, over 1,400 banks, 90 airlines and 20 hotel groups worldwide.

We have been bringing innovation to the market since inception - from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.

Key clients include Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, HDFC.

Our mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work.

Never short of ambition, the success of our business is delivered through the diverse and talented team of over 2,200 global colleagues.

**Purpose of the job**:
The PMO Support Officer provides administrative, scheduling, onboarding,
resource-management, data-entry, and coordination support to the Portfolio Management Office. The role ensures portfolio operations remain organised, action items are tracked, and data is captured accurately — enabling the PMO to function efficiently and support multiple projects.

**Key Responsibilities**:

- Assist with setting up meetings, managing calendars, sending invites, coordinating attendees.
- Support in preparing meeting agendas, capturing minutes, and documenting action items.
- Prepare and distribute action-item summaries to PMO and relevant stakeholders; follow up to ensure completion.
- Maintain and update portfolio trackers, dashboards, resource registers, shared documentation, and data repositories.
- Capture and update portfolio information in portfolio tools (e.g. Aha Jira, SharePoint or similar),ensuring accuracy and completeness.:
Involved in reports creation and maintenance on the portfolio tool
Contributes to maintaining portfolio data quality by frequently monitoring any data gaps around missing information or overdue risks, issues, milestones, initiatives.
- Assist with onboarding processes for new resources: collecting relevant info, access requests, welcome-packs, induction checklists.
- Update records for existing resources (changes, extensions, exits) and ensure data stays current.
- Support risk/issue/dependency tracking across the portfolio — basic logging and escalation support
- Assist in preparing slides, summary documents, meeting packs, and simple reports for governance and portfolio meetings.
- Provide general administrative support to PMO team as required.

**Experience & Qualifications**:

- 1-2 years’ experience in administration, coordination, office support, HR admin, operations support or similar.
- Demonstrated professionalism, work ethic, reliability, and stakeholder communication capability.
A certificate or diploma (or higher) in Project Management, Portfolio Management, Business
Administration, Office/Operations Administration, or related field is strongly preferred. Computer literate — proficient in MS Office (Excel, Word, PowerPoint). - Willingness and ability to learn and use PMO/process tools (e.g. Aha, Jira, SharePoint, Teams).
- **Attributes**:
Agile, adaptable — comfortable in a fast-paced environment with shifting priorities. - Organised and detail-oriented, especially with documentation, tracking and data accuracy.

Quick learner — able to pick up new tools, systems and processes. - Proactive and reliable — takes initiative, follows up actions, and ensures tasks are completed on
time.

Strong communicator — clear, professional written & verbal communication, able to work with
various stakeholders.

Good time-management, ability to multitask, and comfortable with routine coordination/admin duties.
- Collinson is an equal opportunity employer and welcomes differences in all their forms including: colour, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences as we strongly believe this contributes to our on-going success. _
- We are focused on continually evolving our purpose driven, h