Senior Human Resource Business Partner: Support

**Drive Human Resources (HR) strategy implementation and monitor progress of HR initiatives rolled out**
- Provide input to HR initiatives to be implemented to support the achievement of the HR strategy.
- Provide insight and contribute to project initiatives in terms of framework development for implementation in the business, i.e., new talent or performance processes.
- Accountable for the implementation of HR strategies, framework, standards, policies, and initiatives for SBV’s Support Office functions and Executives.
- Drive the execution of HR plans and ensure integration with key HR deliverables and interventions.
- Report on the progress, gaps and performance improvements on HR key Initiatives.
- Manage and coordinate HR related programs/projects in accordance with the HR strategy.

**Service Excellence**
- Build strategic relationships through consistent consultations with clients.
- Provide high-quality advisory and delivery of service to clients in Support Office’s and Executives, in line with set HR standards, policies and procedures.
- Attend client management meetings, as agreed, and provide solutions to their HR related concerns. Respond to client queries within agreed turnaround times.
- Determine client requirements as per their department’s strategy and key initiatives being rolled out.
- Tailor the general HR service to the unique client requirements in collaboration; with the Head of People Operations and within the HR policy and compliance frameworks.
- Contribute to the enhancement of the HR service functional delivery levels (e.g. mapping and improvement of business processes).
- Contribute and manage the optimisation of specialised services relevant to the allocated department.
- Provide information on specific trends and practices to the relevant HR Specialist (EE, ER, L&D, and REM etc.).
- Present HR best practices to situational business needs for consideration and implementation.
- Develop adequate competencies for HR Officers to render a first line HR enquiry and information service.
- Keep track of client requests being attended to and resolved.
- Maintain open communication lines and provide feedback to improve the service.

**Reporting**
- Provide weekly to monthly reports on key HR metrics, such as vacancy tracker, movements/headcount reports, and leave reports to key stakeholders in the support service areas as well as the Head of People Operations as part of monitoring and tracking of key metrics.
- Use data analytics and reporting to conduct audit, track and identify gaps/challenges within the business and at a national level.
- Provide ad-hoc reports to Line Management as and when required.
- Report on progress on the implementation/roll-out of the transformational programmes.
- Report on performance management trends and analysis.

**Strategic and Operational HR Service**
- Participate in and/or lead all required HR Business Partner projects as assigned.
- Initiate and implement HR related projects in Support Office.
- Manage the end-to-end implementation process for Support Office.
- Conduct training for line managers and equip HR Officers to manage the rollout, handle queries, and embed the change for their respective centres.
- Contribute actively to building the reputation of the HR Department within SBV by ensuring that it meets the quality standards for service delivery to all internal clients.
- Provide advice to Executives and Support Office on the SBV’s HR policies, procedures, and practices, as well as related legislation, relating to the following key HR value adding services, inter alia:

- Recruitment, selection, and placement
- Manpower planning
- Job analysis and Profiling
- Talent and Performance management
- Learning and development
- Succession and retention
- Employee relations
- Compensation management
- Employee assistance
- Manage adherence to HR procedures and processes within the client departments, with the support from HR Subject Matter Experts (SMEs).
- Identify and manage HR related risks.

**Planning, Recruitment & Selection**
- Manage and facilitate the recruitment and appointment processes in collaboration with the HRBP/s and HR Officer/s in the team.
- Coordinate the following activities for effective planning, recruitment and appointment process:

- Provide an effective resourcing service to the departments, including influencing and advising Line Management on job analysis, job descriptions, job evaluation, advertising, and shortlisting.
- In collaboration with the Organisational Design team, assist the Line Manager to compile and update the relevant job description/s.
- Partner with Recruitment and Line Managers to determine the selection criteria.
- Ensure that complete and accurate documentation (advertisements, job descriptions and recent Employment Equity (EE) stats) is submitted, as agreed with the relevant Line Manager.
- Follow up with the Recruitment team to address queries from Line promptly.
- Follow up on appointments