Assistant Credit Manager

1 week ago

Edenvale, South Africa Shoprite Group Full time

**Purpose of the Job**:
Rainbow Finance is a Financial Services Department for Shoprite Checkers Pty Ltd, t/a OK Furniture, and House and Home, based in Edenvale, Johannesburg.

The department seeks a seasoned and innovative Assistant Granting Manager to manage the day-to-day operations and improve the efficiency of the department.

**Job Objectives**:

- Lead, develop and motivate the granting teams to reach new heights in daily and monthly performance.
- Introduce and promote a performance-driven culture by introducing relevant matrix.
- Review and modernise internal systems, procedures, and processes to ensure operational inefficiencies.
- Continuous training and development of the team on NCR, Company policies and procedures.
- Build a cohesive team through effective leadership capable of exceeding past performance.
- Implement processes capable of ensuring and safeguarding compliance with the NCR.
- Inculcate a strong culture of customer centricity and introduction of measurement/matrices.
- Implement leading ways of working in the call centre environment.
- Manage discipline, timekeeping, and shift scheduling and ensure sound call centre etiquette.
- Accept accountability for the operations of the contact centre and ensure that the daily, weekly, and monthly reports are done professionally and on time.

**Qualifications**:

- Bachelor’s Degree is preferable.
- Minimum qualification matric.
- Ms Office (especially excel).

**Experience**:

- Customer service-orientated person.
- Minimum 7 years call centre management experience.
- Modenising credit granting call centres.
- Retail experience preferred.
- Knowledge of excel reporting.

**Knowledge and Skills**:

- Strong interpersonal and communication skills.
- Ability to interact with clients and senior management.
- Problem-solving skills.
- Organising and planning skills.
- Ingenuity and persistence to detect and obtain information on fraud cases.
- Hands-on experience with relevant information Systems.
- Honest and ethical with high levels of integrity and confidentiality

**Applicant Feedback Policy**:

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