Deputy Director: Enterprise Infrastructure and

RESPONSIBILITIES:

- Planning, organising, leading and control:

- Develop and maintain appropriate planning systems and plans in order to achieve the desired results economically and effectively;
- Organize the activities in such a way that it contributes optimally to the achievement of objectives;
- Ensure that a loyal and motivated workgroup is available in the right numbers, with the right expertise, in the right posts, and to lead the group;
- Ensure that agreed objectives and plans are achieved;
- Complete strategic planning, objectives setting, financial planning (budgeting), long term capital plans, and operational planning;
- Plan for infrastructure capacity expansion to accommodate expected growth in Information Technology (IT) service usage;
- Implement organizational structures, responsibility and authority delegated, accountability, teamwork, committed to the achievement of objectives, in-, out
- or multi sourcing of work;
- Setup and monitor performance management, performance criteria, measurement against performance, standards/criteria, causes of deviations, action, self-corrective action, financial and other reporting, risk management;
- Service provisioning and delivery:

- Make provision for and maintain stable, robust and high-availability IT infrastructure components, comprising multi-campus networks, data canters, hosting servers, storage and backup systems, telephone systems, workstation computers and peripherals, and Internet connectivity;
- Provide management and guidance on the delivery of a business capability product through multiple projects and leases, while maintaining alignment with the overall vision of the ITS department;
- Assist the Information Technology Services Director in identifying and defining Business Unit future priorities, requirements and benefits, as well as supporting their project initiatives and improvement efforts;
- Contribute to a corporate IT strategy that includes technology planning, technology and systems refresh, creation and maintenance of strategy documentation, operational strategies, total cost of ownership (TCO) analysis and planning;
- Identify and prioritize initiatives, and manage the portfolio to align with business direction,
- Contribute to initiatives consistent with corporate goals and standards;
- Decide and track the level of investment and performance in the change programmes identified including the evaluation and management of risk;
- Provide direction to secure the right, long-term IT decisions be made (i.e. high levels of discretionary spending, high levels of electronic transactions, active investments in infrastructure etc.);
- Customer relations:

- Ensure that the Academic Relations function of the Customer Relations section is executed effectively;
- Maintain key relationship management and communication with stakeholders, including the Executive and senior management, students, staff, faculties, support services and key suppliers;
- Responsible for client and stakeholder liaison;
- Liaise with management and other University staff;
- Support the Director in strategic departmental initiatives;
- Develop relationships with all customer groups across the Institution, with the emphasis on academic staff;
- Ensure that the quality of service measures is in place with ITS strategic outlook; ensure a channel for customer relationships and service levels to be managed;
- IT governance:

- Ensure that IT governance, policies, and standards are implemented and maintained;
- Develop, implement and maintain the disaster recovery plan;
- Ensure the implementation and management of Security and Risk management;
- Implement and manage Cyber security measures and protocols;
- Ensure corporate IT governance processes, including a functional Information Technology Committee and its subcommittees, the systems priority committees, and approval structures for IT projects;
- IT budget and financial management:

- Ensure IT budget management, and provide a financial management service to the ITS Department;
- Manage and execute the centralized institutional IT budget process, including the long-term capital budget, the annual IT capital budget, as well as the departmental operating and personnel budgets and IT budgeting support for stakeholders;
- Provide IT budgeting support for stakeholders;
- Responsible for the ITS portfolio allocation of resources;
- Manage financial administration, including the coordination of the budget reparation for the IT resources and operations, controlling adherence to that budget, and controlling the revenue received from selling services;
- Human Resource management:

- Provide a Human Resource management service to the ITS Operations, and liaise with central HR department;
- Manage HR administration, training and recruitment support services to the Information Technology Services Department;
- Define and execute an individual performance development plan for staff;
- Enhance expertise and capabilities, timely dec