Finance & Process Improvement Analyst

We are seeking a commercially and operationally astute **Finance and Process Improvement Analyst** with strong **SQL, BI, and data analytics capabilities** to join our Financial Operations and Business Intelligence division.

This role combines **business process re-engineering, gap analysis, and solution management** with financial and commercial insight, enabling **data-driven decision-making across the full value chain**.

They will collaborate with business unit leaders to **enhance processes**, **evaluate operations critically, lead change initiatives**, and deliver commercially and operationally viable solutions to senior leadership.

**Key Responsibilities**:
**Financial Planning & Analysis**

- Deliver end-to-end revenue forecasts and cost-to-income analysis at divisional and campaign levels.
- Develop and maintain variance reports and profitability models for weekly, monthly, and bi-annual budgeting cycles.
- Analyse key financial levers: sales-to-activation rates, revenue per sale, commission efficiency, and cost attribution.
- Provide **real-time financial insights** to guide sales execution, team deployment, resource allocation, and optimisation.

**Business Process Re-Engineering & Solution Management**

- Identify operational and financial gaps through **gap analysis** and recommend solutions.
- Redesign business processes to improve efficiency, reduce costs, and enhance commercial performance.
- Implement changes collaboratively with stakeholders and track their impact.

**Business Intelligence & Operational Analytics**

- Design and deploy **SQL-based reporting tools, automated dashboards, and self-serve analytics**.
- Monitor and report on key metrics such as agent conversion rates, productivity ratios, and net revenue per agent.
- Use BI and analytics to inform **decision-making across the value chain**, identify opportunities, and mitigate risks.

**AI & Data Strategy**

- Support AI-driven analytics, predictive modelling, and campaign simulations to improve financial and operational outcomes.
- Translate business needs into **data-led strategies** and performance-enhancing interventions.
- Promote a culture of **data-driven decision-making** across the organisation.

**Requirements**:

- Bachelor’s degree in Finance, Accounting, Business Analytics, Economics, Data Science, or related field.

- 2+ years in a financial analyst role, preferably in a **sales-led or BPO environment**.
- Advanced **SQL** skills for data extraction, manipulation, and modelling.
- Proficiency in Microsoft Excel, **Power BI, Tableau, and SSRS** reporting.
- Experience in **business process re-engineering, gap analysis, and solution management**.
- Strong analytical mindset and ability to convert **complex data into actionable insights**.
- Experience in forecasting, financial planning, and variance analysis.
- Exposure to AI tools or predictive analytics platforms is an advantage.

- Commercially and financially astute, curious, and data-driven.
- Detail-oriented, methodical, and process-focused.
- Strong communicator, confident in presenting findings and solutions to senior stakeholders.
- Adaptable and responsive in a fast-paced, performance-driven environment.
- Collaborative, proactive, and able to make decisions across the value chain.

**Benefits**

- Comprehensive Health and Wellness: Free access to Kaelo Health Medical Insurance, Financial Wellness Support, Mental Health Counselling and on-site Pharmacy with an in-house Nurse
- Top-Tier Resources and Amenities: Work with world-class technology, enjoy three in-house restaurants and take advantage of discounted grocery staples