Management Information Analyst

1 week ago

Johannesburg, South Africa NTT Ltd Full time

At NTT we believe that by using innovative technology we can solve global challenges and create a world that is sustainable and secure. We are looking for curious people, from diverse backgrounds, that are keen to work in a fast-paced and agile environment.

At NTT we trust our employees to do the right thing, even when no one is watching, which is why we offer flexibility in the workplace. The majority of our roles are hybrid, meaning we encourage a balance of working from home and our local office. Ask our recruitment team if this is a hybrid role.

**Want to be a part of our team?**

The purpose of this position is to provide the business with accurate and meaningful

information, to enhance service delivery and manage performance

**Working at NTT**

1. Reporting
- Identifies relevant sources of data from which to draw information.
- Agrees specification format with line manager and client.. - Gathers and collates information into a report, and ensures accuracy.
- Delivers reporting requirements timeously.
- Facilitates the process of information analysis and report development for the Business Area
- Ensures accuracy of exception capturing and real time reporting.
- Reviews adherence and shrinkage reporting on a daily, weekly and monthly basis.
- Provides information to staffing service providers in respect of employee statistics.
- Checks staff coverage and reports staff shortfalls to operations.

2. Analysis
- Interprets data to identify trends and risks
- Explores and identifies reasons for trends - Analyses and documents business processes, including recommendations for improvement against the identified weakness and provide relevant MI
- Analyses the reporting; provide trend analysis and recommendations to the operation and the client.
- Monitors absenteeism trends and flags anomalies - Makes recommendations to mitigate absenteeism risk.
- Briefs Operations Management on recommended service level risk mitigation plan
- Reviews performance across skill sets and revises schedules and forecasts to improve site performance

3. Administration
- Backs up and stores all data in the Business Area’s information system
- Reviews and edits requirements, specifications, business processes and recommendations related to proposed solutions. Job Profile: Management Information Analyst
- Documents all system processes, policies and procedures.
- Ensures implementation of, and adherence to, all MI processes, policies and procedures to ensure standardisation within the Business Area

**What will make you a good fit for the role?**

**Equal opportunity employer**

NTT is proud to be an equal opportunity employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.

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