Systems Administrator

2 days ago

Johannesburg, South Africa NTT Ltd Full time

At NTT we believe that by using innovative technology we can solve global challenges and create a world that is sustainable and secure. We are looking for curious people, from diverse backgrounds, that are keen to work in a fast-paced and agile environment.

At NTT we trust our employees to do the right thing, even when no one is watching, which is why we offer flexibility in the workplace. The majority of our roles are hybrid, meaning we encourage a balance of working from home and our local office. Ask our recruitment team if this is a hybrid role.

**Want to be a part of our team?**

The purpose of this position is administration of day to day operations of the organisations 4Me instance as well as access and maintenance of instance integrity, set up and product, SLA’s, Configuration Management Database administration, form and workflow design and API integration

**Working at NTT**

**System Administration**
- Assists with design, setting up and scheduling of reports
- Sets up and ensures all integrations with other associated tools
- Works with the 4Me support team to resolve system issues
- Develop and maintain standard load templates for data import
- Manages permissions and access (roles, users, groups, etc)
- Troubleshoot day to day operational and system issues
- Set up notifications and alerts
- Maintain the service catalogue and service level management
- Manage Configuration Management Database health
- Resolve basic incidents and fulfil routine service requests

**Continuous Improvement**
- Analyze the current environment and propose automation where possible
- Improve business processes and manage continuous improvement
- Provides and administers functional and process documentation
- Works closely with the PMO and business users to implement new processes and best practice
- Understand how 4Me can enable the business to become more efficient and configure the platform to achieve measurable benefits;

3. **Training**
- Provide training to end users and business personnel
- Guides business users with process and the platform
- Assist in building and maintaining internal technical documentation, manuals, policies, and processes.

**What will make you a good fit for the role?**

**Equal opportunity employer**

NTT is proud to be an equal opportunity employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.

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