Client Support Team Leader

2 weeks ago

Johannesburg, South Africa FirstRand Full time

About us, purpose, experience and qualifications

**about us**:

- make a promise
- be deeply invested
- value our differences
- build trust, not territory
- have courage
- always do the right thing

**purpose**:

- To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests.**experience and qualifications**:

- Grade 12 or relevant tertiary qualification
- 3 to 4 Years related experience.**additional requirements**:

- Ensuring a fair and equitable workflow among the agents
- Supervising and verifying payment manual loading, importing and performing technical quality control of the EDI process prior to signing off
- Comparison between actual loaded/ imported policies vs what has been received on sales files, checking benefit categories, underwriters, brands and accounting for every sale received
- Handles queries effectively and deal with internal and external stakeholders in a professional and timely manner and providing accurate reporting
- Streamline of admin process and documenting of training
- Analysis and implementation regarding efficiencies in the process and effectively communicating any challenges or concerns
- Supervising other Administration agents and the QS/ SOS process alongside policy loading
- Monitoring performance in terms of quality of work, efficiency, effective output and innovation
- Implementing new processes and ensuring the continuous flow of new business processing SKILLS REQUIRED Computer Literacy (Advanced Excel would be advantageous)
- Working and managing the admin & EDI team
- Provide and assist with all departmental training
- Deciding & initiating action
- Coping with pressures & setbacks
- Attention to detail (accuracy)
- Ability to operate independently
- Organized
- Able to work under pressure
- Analytical
- Trustworthy
- Reliable and deadline driven ATTRIBUTES REQUIRED Reliable, punctual and committed to the highest work ethics.
- A person that is motivated and enjoys going above and beyond the work function to ensure satisfaction personally and within the team.
- Attention to detail.
- Must be able to work under extreme pressure with constant workloads and month end deadlines
- Able to function as part of the department management team, while looking to innovate and streamline Admin processes.
- Team Leader is to have superior knowledge of the business and the processing thereof Requirements Matric
- Experience in administration of insurance or motor industry
- Excellent written and verbal communication skills.
- Great attention to detail
- Have good organizational skills
- The ability to work well under pressure
- People management skills
- Post matric qualification would be advantageous

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