Junior Report Writer

2 weeks ago

Cape Town, South Africa Mediro ICT Full time

Duties & Responsibilities
- Gather raw data from various sources, including ITSM tools, databases, and data

queries.
- Analyse and interpret complex datasets to identify trends, patterns, and insights

relevant to IT operations.
- Design, create, and maintain reports that effectively communicate key metrics

and findings to diverse audiences.
- Tailor reports to meet the needs of different stakeholders, ensuring clarity and

relevance.
- Utilise data visualisation tools and techniques to enhance report presentation

and comprehension.
- Create dashboards and visual aids that summarise data in an accessible format.
- Work closely with IT teams, management, and other departments to understand

reporting needs and requirements.
- Collaborate with stakeholders to ensure reports are aligned with organisational

goals and objectives.
- Review and validate data accuracy and integrity before finalising reports.
- Continuously assess and improve reporting processes to enhance efficiency and

effectiveness.
- Document reporting processes and methodologies to ensure consistency and

standardisation.
- Provide training and support to team members on report usage and data

interpretation.
- Ensure adherence to data governance policies and ITIL practices in all reporting

activities.
- Stay informed about industry trends and best practices in data analytics and

reporting.
Desired Experience & Qualification
- National Diploma in IT or equivalent (mandatory).
- Data Analytics Certification (mandatory).

**Experience**:

- 2+ years of relevant experience in report writing, data analysis, or related roles.
- Proven experience in operational ITSM reporting and data interpretation.
- Optional (Graphics Design)

**Technical Skills**:

- Proficiency in data analysis tools (e.g., SQL, Excel, Power BI, Tableau).
- Strong understanding of data visualisation techniques and best practices.
- Graphics Design

Between 1 - 3 Years

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