Head of Product: Technology

**Analysis, Planning & Implementation of the Technology Strategy for Products**
- Contribute to the SBV Product Strategy, and translate the strategy into prioritized services, capabilities and experiences through SBV Products that build long term value.
- Execute the product vision, product roadmap, and product strategy for SBV Products.
- Translate product’s strategy into detailed requirements for prototype construction and final product development
- Constantly analyse market and competition based on a synthesis of appropriate data, including but not limited to primary and secondary market research, customer feedback, sales and market data, product evaluations, services feedback and industry best standards.
- Proactively analyse and provide resolution to both strategic and tactical opportunities to improve Technology Product offerings to meet market demands for now as well as into the future.

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**Delivery of Technology Products**
- Work closely with Product Owners, UX/design, vendor partners, and relevant stakeholders in an agile environment to translate the business vision into features and functionality.
- Foster collaboration with product designers, developers, quality assurance, and marketing to explore, prioritize, and launch solutions via methodologies such as Agile.
- Host Joint Application Development (JAD) and other brainstorming sessions with SBV stakeholders to support innovation of products and services
- Maintain an in depth understanding of SBV products, including their features and functionality to identify new opportunities to support their growth
- Provide technical expertise on product development to the Commercial team and other teams, providing consulting services for estimation of effort, dependencies and complexity of effort.
- Manage product delivery to ensure if conforms with sprint planning requirements and meets delivery timelines within specified quality of requirements
- Coordinate product releases with marketing, sales, and delivery teams

**Run & Maintenance of Technology Products**
- Provide product training and technical expertise to customers and business partners
- Support service and product optimisation efforts.
- Assist relevant teams in the design of user awareness and training for Technology products and services
- Manage product functions and services communications with business stakeholders and customers

**Customer & Stakeholder engagement**
- Be the voice of customers and business partners by understanding and representing their needs and product requirements
- Collaborate with business partners to develop and drive a platform roadmap that supports product strategy and organisational objectives
- Partner with the Commercial team to conduct customer engagements via tools such as survey’s to better understand customer needs and feedback on services and products
- Collaborate closely with technology teams to communicate the product roadmap, provide market context, be the voice of the customer, and align the roadmap with SBV Technology's strategic goals
- Liaise with customers and collect feedback on products and services to inform improvements to offerings
- Represent the Company and its mission professionally and appropriately internally, in public, with media, and at industry-related events.
- Collaborate with Marketing, Commercial and Support teams to create go-to-market strategies that enhance awareness, drive success, and improve support for Technology Products and Services.
- Support Product Management Release Showcase initiatives by collaborating with the Commercial team to produce effective presentations to promote value-adding features to internal and external clients.

**Quality Assurance, Risk & Financial Management**
- Understand and manage the cost efficiency and performance of products and solutions using financial metrics (AOV, ROI, CAGR, etc ), platform metrics (usage, analytics, etc.) other quantitative measures, and qualitative feedback.
- Assess and address technical risks ensuring compliance to risk principles as well as regulatory requirements.
- Coordinate relevant testing targeting clean test cycles.
- Define success criteria for testing and product acceptance.
- Facilitate the creation and maintenance of proper product documentation.
- 5 years of technology product delivery experience.
- 4 years’ experience with design and implementation of product roadmaps
- Experience in a fast-paced environment with competing demand, multiple partners, networked teams, and evolving needs.

**Requirements: Education**
- Bachelor's Degree or Advanced Diploma in Computer Science, Software Engineering or related field
- Diploma in product management advantageous

SBV recruitment is committed to transformation and diversity alignment