Manager, Technical Operations

**Description**:
**Location**:Cape Town, South Africa

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**Why Confluence?**

Over the past several years we have undergone a great deal of positive change and growth to become the company we are today. Our global footprint now spans multiple countries, giving our employees the opportunity to get exposure to other countries and cultures. And it stands to reason that none of this would have been possible without the hundreds of hard-working employees who work at Confluence.

**More about the role & team**:
Responsibilities include:

- Manage the acquisition, ingestion, and monitoring of market and client data for daily processing.
- Investigate and resolve both internal and external data-related inquiries.
- Identify process improvements and streamline workflows
- Work with development to enhance monitoring dashboards and automation of alerts
- Monitoring Revolution processes, IT resource usage and the time it takes to process each client’s portfolios.
- Resolve issues as they come up including working with client service to effectively communicate with clients.
- Review and update KPIs for Revolution operations
- Measure the efficacy of the Rev Ops Group over time: number of incidences requiring intervention per quarter, number of incidences where clients did not have up-to-date reports available, etc.
- Proactively address deficiencies and respond to customer concerns in a timely manner.
- Stay informed of industry best practices and emerging trends in operations and integrate them as appropriate.

**What skills and experience do I need to succeed?**:

- Bachelor's degree or higher in Business Administration, Operations Management, or a related field. Investment management industry experience is preferred.
- Minimum 8 years’ experience in operations management, preferably in the SaaS or financial analytics sector.
- High initiative and motivational leadership skills as part of a matrix-run organization
- Strong communication skills for cross-functional transparency across the organization.
- Demonstrated ability to lead and scale operations in a fast-paced, technology-driven environment.
- Problem-solving skills, from data analysis to executing effective solutions.
- Excellent attention to detail.
- Proficient in data analysis and performance metrics to drive operational decisions.

Technical skills:

- SQL SERVER ( t-sql, stored procs, query writing and performance troubleshooting)
- Some cloud exposure - AWS or Azure
- System performance Monitoring skills - analyzing logs, Creating Dashboards / Alerts (Datadog/Sumo etc)
- Understand System Security Principles, Encryption, Access controls, Patch management.
- Good problem solving / investigation skills with an analytical mind.
- Domain Knowledge will be very useful.

**What do we offer?**:
Confluence offers generous benefit packages for team members. As a growing, global organization, we are always looking for ways to ensure that our employees can access benefits that matter to them and their families. This includes:
Generous **Time Off** packages including additional half days with each public holiday in your location.

**Global Career Development **opportunities

**Social Events**

**Referral Bonus scheme**:

- Upto $3,000 per successful referral

**Plus many more**

**More about the Location**

We offer flexible working options for all employees.

**#LI-Remote, #LI-Hybrid, #LI-Onsite**

**Values**

We look for people who align with our 4 values.

**Integrity**

Face reality with honesty, courage and accountability

**Imagination**

Deal creatively with challenges and envision what the world could be

**Discipline**

Build good habits into reflexes which become a part of our life

**Service**

Committed to the success of others

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**About Confluence Technologies**:
As a leading global technology solutions provider to the investment management industry, Confluence helps clients solve complex investment data challenges across the front, middle and back office. Headquartered in Pittsburgh, PA, Confluence services over 1000 clients in 40 countries, with locations across Europe, North America, South Africa, Australia and Asia.