Customer Insight

4 days ago

Cape Town, South Africa Pepkor Full time

**PURPOSE OF THE JOB**

Responsible for providing specialized coordination, guidance, and expertise for a specific retail function. Competencies for this role are typically gained through on the job or specialized training. To analyse the scope of the global and local consumer lifestyle, to determine customer and product trends and to provide insights relevant to the customers of the various brands in the Pepkor group.

**KEY RESPONSIBILITIES**
- Conduct research (social media, trend sites, google) in order to enable forecast and analysis relating to product, marketing, VM and retail in general
- Customer behaviour and mind-set research & analysis
- Competitor research and analysis, including regular store visits
- Keep up to date with emerging trends in the market and analyze their impact on the company’s products & services
- Monitor the effectiveness of implemented strategies that align with identified trends
- Stay up to date with trends in the industry and continue to develop knowledge and skills in the field
- Collaborate with cross functional teams, including product development, marketing, sales to develop strategies
- Assist with business specific strategies and initiatives
- Assist with and conduct presentations to businesses
- Work in close collaboration with marketing, digital and the buying teams to propose input to the product strategy based on trend and consumer shopping patterns
- Research new sources of trend, design and concept information
- Keep abreast of customer identity and interests relating to the social and cultural trends
- Assist with researching, presenting & creating relevant and on trend digital content
- Build strong relationships with all stakeholders
- Admin assistance and assisting the department with travel arrangements
- Ad hoc duties and involvement as required

**JOB INCUMBENT REQUIREMENTS**
- Diploma or degree in Fashion Design/Marketing/Digital Visuals/Retail management
- Keen interest in social media and digital
- A love for retail and how to execute differentiated customer proposition
- Creative, with an eye for detail and a passion for engaging with customers
- Ability to work independently & within a team
- Passionate about analysing customer behaviour
- 2+ years’ experience interpreting trends (i.e. in Apparel, Footwear and Accessories)
- 2 + years’ trend/research experience, preferably in a retail environment
- Computer Literacy: Advanced MS Office, G Suite, Adobe Photoshop, Illustrator & InDesign
- Willingness to travel locally and internationally
- **KEY BEHAVIOURAL COMPETENCIES**:

- Planning and organising
- Delivering and meeting expectations
- Working with people
- Relating and networking
- Presenting and communicating
- Problem assessment and analysing
- Creating and innovating
- Coping with pressures

**Job Type**: Contract

Ability to commute/relocate:

- Cape Town, Western Cape: Reliably commute or willing to relocate with an employer-provided relocation package (required)

  • Customer Insights Specialist

    5 hours ago

    Cape Town, Western Cape, South Africa Ackermans Full time

    The core focus of this role will be to conduct data analysis on research initiatives and improve research findings by pairing owned customer data where applicable. You will assist the business to improve its customer experience and overcome operational hurdles by providing data analysis and insights that support the Marketing Customer Team to deliver on its...

  • Senior Customer Insights

    5 hours ago

    Cape Town, Western Cape, South Africa Yoco Full time R1 200 000 - R2 400 000 per year

    Who we areYoco is one of Africa's largest fintech companies, building an ecosystem of intuitive, dynamic payment and business tools. Our connected tools are easy to tailor to diverse business needs — helping small businesses thrive through simple, powerful technology.Since 2015, we've helped over 400,000 entrepreneurs process more than US$3 billion...

  • Customer Insights Specialist

    1 week ago

    Cape Town, South Africa Vodafone Full time

    **When it comes to putting people first, we're number 1.** The number 1 Top Employer in South Africa. Certified by the Top Employer Institute 2024. **Role Purpose/Business Unit**: The successful incumbent will conduct deep analysis on product performance across all relevant internal metrics for revenue and sales volumes. This includes analysis of...

  • Customer Insight Analyst

    1 week ago

    Cape Town, South Africa The Talent Experts Full time

    _Any business that wants to grow needs to be on top of their marketing data, to have proper expert insight and solutions to take them to the next level. So we need YOU!_ **Is this you?** You are a real guru when it comes to analysing data but it’s that step further where you provide solutions to convert that data to success that we’re looking for! You...

  • Customer Insights Analyst

    5 days ago

    Cape Town, South Africa Lulalend Full time

    What We Do We’re Lula. We build innovative fintech products to help SMEs make cash flow. From instant access to funding to all-in-one business banking accounts, we’re on it! Our purpose is to help SMEs manage their business better, faster, simpler, Lula, so they can spend more time doing what they love. Speaking of love, we’re looking for Lulas who...

  • Growth‑Focused Customer Insights Analyst

    5 days ago

    Cape Town, South Africa Lulalend Full time

    A fintech company in Cape Town is seeking a Customer Insights Analyst to enhance data-driven decision-making. You'll translate business questions into actionable insights, ensuring data quality and delivering analytics via SQL and Python. Ideal candidates have at least 3 years of experience in analytics, with deep expertise in SQL and familiarity with tools...

  • Customer / Learner Insights Analyst - Digital Learning

    5 days ago

    Cape Town, South Africa Rs Consult Full time

    CX & Insights Specialist - Digital Learning Your Mission As a CX & Insights Specialist, your mission is to own, optimise, and scale the end-to-end customer (learner) experience across FourthRev's Career Accelerator programmes, using data, insight, and strategic thinking. Location: UK, Europe, South Africa Start Date: August Reports to: Manager of Student...

  • Customer/Learner Insights Analyst

    5 days ago

    Cape Town, South Africa RS Consult Full time

    CX & Insights Specialist - Digital Learning CX & Insights Specialist - Digital Learning Your MissionAs a CX & Insights Specialist, your mission is to own, optimise, and scale the end-to-end customer (learner) experience across FourthRev's Career Accelerator programmes, using data, insight, and strategic thinking. Location: UK, Europe, South AfricaStart Date:...

  • Insight Analyst

    2 weeks ago

    Cape Town, South Africa Webhelp Full time

    Webhelp is looking for a highly motivated team player with strong leadership skills, to join our dynamic team as an Insight Analyst in our dynamic Cape Town office. You’ll be joining our fun-loving global community of more than 100,000 passionate people who work across 190 locations in over 50 countries delivering exceptional customer experiences for some...

  • Pricing And Insights Specialist

    3 weeks ago

    Cape Town, South Africa Engen Full time

    Job Title: Commercial Pricing and Insights SpecialistLocation: Cape Town Purpose To support the development and execution of pricing strategies through research, analysis of market trends, competitor pricing & internal data and provide support to commercial and operational management in decision-making based on focused recommendations on pricing and market...