Data and Configuration Analyst

1 week ago

Johannesburg, South Africa WePlace Full time

Gauteng

,

JHB - Northern Suburbs

MarketRelated

(Market related)

**Summary And Primary Objectives**:
Scope Of Work: Deliverables, Responsibilities And Activities:

- Data mining and filtering of raw data.
- Manage Incidents assigned to respective groups and perform or ensure resolution. Assist high level specialist with decommissioning and listed servers
- audit purposes.
- Investigation of any configuration related anomalies. Taking corrective actions as per case by case, provide investigation and escalation to high level specialist
- Perform bulk loads of CI data relevant to the area of responsibility, new and updates, as required
- Interact with vendors when required.
- Manipulate and extract data from various sources.
- Produce reference data for EOL management.
- Completing/contribution to reporting when required.
- Completing/contributing to service or process documentation when required.
- Communicate and where approved, ensure implementation of improvements/automation on processes on a continuous basis.
- Execute daily health checks.
- Daily report on overall CMDB status.

**Qualifications and Experience Requirements**:

- ITIL v4 Foundation Certification or an overview or understanding thereof
- 5 years’ experience in multi-disciplined IT environment
- Must be familiar with Service management issues and practices
- Experience in using structured methodologies for the analysis, design, implementation, and evaluation purposes
- Exposure to ITSM (Remedy, Service Now) tools will be advantageous
- Exposure to Asset and Configuration Management will be advantageous
- Exposure to BO reporting and or report writing skills will be advantageous
- Network knowledge and experience, intermediate level.
- Exposure to Infrastructure Change management will be advantageous
- Exposure and understanding of BMC Discovery and CMDB will be advantageous
- Understanding of basic SQL and or Power BI.

**Personal Attributes and Skills Required**:

- Ability to think and interact logically.
- A natural curiosity.
- The ability to work in a team and to be proactive around self-learning.
- The ability to work under pressure and to tight deadlines.
- Willingness to assist with additional tasks given to the team.
- Interpersonal skills.
- Good judgment skills.
- Good communication skills.
- Behavioral traits such as attitude, motivation, and time management.

For more information please contact:
Amanda Schmahl

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