Vice President

**_Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and _**_AI._**

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**_In this role, The Operations Account Leader is responsible for end-to-end client service delivery and P&L for one of our biggest clients overseeing multiple offices located in Johannesburg and Durbin. This position works closely with client CXO and process owners, Genpact operating teams, and global relationship managers _**_in order to achieve the operational and transformation goals and objectives. As Account leader, you act as the main connector between regional leaders, the business community, and local operations teams, ensuring local alignment to all Genpact policies & procedures, and business objectives._**

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**_ Responsibilities_**:**_ _**

**_ 1._**_ _**_Provide strategic leadership and direction for the account, ensuring alignment with company goals and objectives._

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**_ 2._**_ _**_Manage and oversee the day-to-day operations, including service delivery, client satisfaction, contractual compliance, revenue growth, and employee performance._

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**_ 3._**_ _**_Collaborate with senior management on business growth, strategy, and operational planning._

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**_ 4._**_ _**_Lead a large team of 500+ employees, providing guidance, coaching, and mentorship to drive high performance and engagement._

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**_ 5._**_ _**_Develop and implement operational strategies, policies, and procedures to optimize efficiency and effectiveness._

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**_ 6._**_ _**_Contribute to new deal processes from solutioning to stabilization, ensuring seamless transitions of new work._

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**_ 7._**_ _**_Champion technologies like RPA or Generative AI within existing operations in collaboration with digital teams._

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**_ 8._**_ _**_Drive continuous improvement initiatives to enhance processes, systems, and performance metrics._

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**_ 9._**_ _**_Collaborate with cross-functional teams within Genpact and the client, including finance, human resources, and technology, to support business objectives and initiatives._

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**_ 10._**_ _**_Monitor and analyze key performance indicators (KPIs), metrics, and trends to identify areas for improvement and drive results._

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**_ 11._**_ _**_Foster a culture of innovation, collaboration, and accountability, promoting employee development and career growth opportunities._

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**_ 12._**_ _**_Serve as the senior point of contact for clients, ensuring alignment on service delivery expectations and driving client satisfaction._

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**_ 13._**_ _**_Introduce external perspectives and best practices into operational processes._

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**_ 14._**_ _**_Represent the company in building and maintaining strong relationships with clients and stakeholders._

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**_ Qualifications we seek in you_**:**_ _**_Minimum Qualifications / Skills_**_ _**

**_ 1._** **_Bachelor's degree in business, management, operations, or a related field; MBA or equivalent preferred._**

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**_ 2._** **_Proven experience (relevant years) in a senior leadership role managing large-scale operations, preferably in a _**_BPO or professional services environment._**

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**_ 3._** **_Strong leadership and management skills, with the ability to inspire and motivate teams to achieve goals and objectives._**

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**_ 4._** **_Excellent communication, interpersonal, and relationship-building skills, with the ability to interact effectively with clients, stakeholders, and employees at all levels._**

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**_ 5._** **_Strategic thinker with _**_a track record of driving operational excellence and delivering results in a dynamic and fast-paced environment._**

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**_ 6._** **_Experience in process improvement methodologies such as Lean Six Sigma is desirable._**

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**_ 7._** **_Ability to navigate and lead through ambiguity and change, with a focus on innovation and continuous improvement._**

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**_ 8._** **_Strong business acumen and analytical skills, with the ability to analyze data, identify trends, and make data-driven decisions._**

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**_ 9._** **_Demonstrated ability to build and maintain strong client relationships, with a customer-centric mindset._**

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**_ 10._** **_Flexibility to travel as needed._**

**_ _**_ _**_ _**_Preferred Qualifications/ Skills_**_ _**

**_ 1._** **_Chartered Accountant CA(SA)_**

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- **_ What can we offer?_**_ _**

**_ 1._** **_Attractive salary;_**

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**_ 2._** **_Con