Client Support Specialist

1 week ago

Sandton, South Africa Sanlam Full time

Who are we?
Sanlam is a leading financial services group, originally established as a life insurance company in 1918. The Sanlam Group conducts its business through Sanlam Limited, the corporate head office and four business clusters. The corporate head office is responsible for the Groups’ centralised functions such as strategic direction, financial and risk management, marketing and communications, Group human resources and corporate social investment (CSI). The four business cluster include; Sanlam Personal Finance, Sanlam Investments, Sanlam Emerging Markets and Santam.
One of the largest businesses within the Sanlam Group, Sanlam Employee Benefits (SEB) specialises in the provision of risk, investment and administration services to institutions and retirement funds. Focused on meeting the unique needs of its diverse clients, SEB assists companies in creating and delivering customised employee benefits solutions, including the collection of premiums and communication to fund members. What will you do?

**Key Responsibilities**: To support the Client Relations Managers in the delivery of client service excellence. Preparation of new business documents, agenda packs, etc. Distribution of electronic benefit statements and updating share-point accordingly Actively behave in a manner required to establish, maintain and advance business and stakeholder relationships Establishes and develop relationships with internal and external stakeholders to maintain client satisfaction Assist clients to meet their obligations in terms of Section 13A by working through monthly unconfirmed lists
Personal Qualities
Responsible with a high level of accountability
Excellent interpersonal and communication (written, verbal and understanding) skills
Client focus
Professional profile
Excellent report writing skills
Effective time management skills Personal Qualities
Process orientated
Self-motivated with a strong focus on delivery
Conceptual thinking skills
Must be able to work under pressure, Individually or as member or a team
Team player
Innovative thinker with good problem-solving skills
Flexible
Able to adapt to change Turnaround time
The Sanlam Group is committed to transformation and embracing diversity and our employment equity plan and targets will be considered as part of the recruitment process. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society as well as people with disabilities.

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