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Student Administrator
2 weeks ago
CTIA is a leading educational institution committed to providing high-quality academic programs, fostering a dynamic learning environment, and empowering students to reach their full potential. Our Online campus offers a range of innovative programs and prides itself on its collaborative approach to education.
**Position Overview**:
We are seeking a proactive and detail-oriented Student Administrator to join our team at the Online Campus. This crucial role ensures the smooth and efficient management of student-related processes, records, and events, supporting both academic and operational goals. You will be responsible for maintaining accurate and up-to-date student information, facilitating clear communication between students, staff, and other stakeholders, and contributing to an outstanding student experience.
**Responsibilities**
- **Manage Admissions & Enrollments**: Oversee student admissions, registrations, and course enrollments to ensure a seamless process for new and continuing students.
- **Data Management**: Accurately capture and maintain student data on relevant databases, ensuring that information is always up to date to support informed decision-making.
- **Compliance & Policies**: Ensure adherence to institutional policies and external regulations to maintain a compliant and ethical student administration process.
- **Student Support**: Act as the main point of contact for student inquiries, offering guidance on a variety of administrative matters.
- **Event Coordination**: Plan and coordinate student-related events such as orientation, graduation, and other important milestones.
- **Onboarding**: Assist with the onboarding process for new students, ensuring they are well prepared for their academic journey.
- **Contribute to the Student Experience**: Work collaboratively to maintain a supportive, responsive, and organized environment that enhances the overall student experience.
**Key Knowledge & Skills**
- Strong organizational skills and attention to detail.
- Excellent communication skills, both written and verbal.
- A customer-oriented approach with the ability to engage students and resolve issues effectively.
- Proficiency in data management and administrative tools.
- Ability to work independently and as part of a remote team.
- Problem-solving skills and a proactive mindset in handling administrative tasks in a digital environment.
- Comfortable using various online platforms, administrative tools, and student management systems. Proficiency in Microsoft Office Suite, Google Workspace, and database management is a must.
**Requirements**:
- A relevant tertiary qualification would be advantageous for this role
- 2-3 Years proven experience in an educational or customer service environment is essential.
- Clear criminal and credit check
- Valid South African ID / Passport
- Valid driver’s license and own vehicle
- Exceptional administrative skills are required, with a strong emphasis on attention to detail and a high level of accuracy, particularly in handling student-related processes
**What We Offer**:
- Competitive salary and benefits package.
- Opportunities for professional development and career growth.
- A vibrant and collaborative working environment.
Work Location: In person
