Branch Administrator

We are a young, dynamic, hyper-growth company operating an e-commerce platform that powers a range of products that are sold for our own account. Our aim is to continue pioneering e-commerce in South Africa and Africa by providing the most relevant online solutions and buying experience available.

**The position reports into the Branch Controller.**

**Your responsibilities will include**:
**Operational Duties**
- Analyse drivers route map and ensure they optimize route deliveries
- Track orders to ensure timely deliveries and 0% fail deliveries
- Be alert for traffic conditions and road congestion and make appropriate changes to routes to avoid unnecessary delay and communicate it to the team of drivers.
- Ensure drivers do not fail any delivery without consulting with the Fleet Controller or Outbound Clerk
- Establish the time drivers departed the branch and when was the first delivery completed in order to track productivity
- Identify the gaps in between deliveries and address all abnormalities immediately
- Always have an updated list of drivers contact and assistant drivers contact number as well as corresponding information
- Establish vehicle assigned to driver by registration for tracking purposes daily
- Manage and address individuals that underperform and make appropriate plans to get them assistance to ensure all deliveries can be completed by 5pm
- Follow process when a vehicle breaks down and contact the relevant service provider
- Have all service providers information on record and updated monthly
- Manage productivity ensuring drivers complete 9/10 deliveries every hour
- Anticipate possible hijacking scenario and take the necessary actions. Update Supervisor or Manger immediately
- Provide assistance to drivers in the event of a hijacking or robbery
- Use the vehicle tracking portal to track drivers
- Ensure 5S housekeeping standards are maintained
- Filing and capturing all trip sheets and fuel slips daily
- Ensure all vehicle keys are issues and received daily and keep the key control register updated.
- Printing all the necessary documentation for drivers' trip sheets and security gate sheets daily.
- Filing of key control registers and security sheets daily.
- Scanning out of all parcels over weekends and ensuring all parcels are accounted for and dispatched over weekends.
- Booking out returns to drivers in the specific areas no later than 06h30am daily.
- Scheduling of all white goods for the next day deliveries are done the day before.
- Issuing and monitoring of all airtime
- Updating Order Fulfilment of any irregularities of orders.
- Updating daily failed delivery report and maintaining the branch fail percentage at 0%.

**Cost Management**
- Ensure that fleet costs are clearly and accurately captured daily

**Reporting & Admin**
- All administrative documentation is labelled and filed as per procedures.
- All daily, weekly and monthly reports/ meeting minutes are up to date

**SHE, Risk, Quality & 5S Duties**
- Ensure 5S housekeeping standards are maintained
- Maintain health and safety standards in you appointment as Evacuation coordinator.

**Attributes required**:

- Be punctual
- Having excellent analytical and problem solving skills
- Being reliable and trustworthy
- Having good concentration
- Having interpersonal abilities
- Having knowledge about routes and geography
- Being able to work under pressure
- Must have a sound grasp of computers and the various, commonly used programs
- Being able to meet deadlines
- Having good communication skills
- Have a good grasp of admin work
- Must be able to lead from the front
- Have a clean driving and criminal record
- Be of sober habits
- Must be available to work overtime when needed

**Qualifications**:

- Minimum of Grade 12

**The Environment**:

- We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.
- We are short on ego and high on output.
- We are doers and not only thinkers, it's all in the execution after all.
- We love what we do and what we are creating.

We seek to Employ an **Extra Ordinary Mind** who:

- is forthright but respectful
- is an expert at doing, who can not only design but also execute
- is analytical, able to use data to make decisions
- is competitive, self-directed and strive to be the BEST (GREAT requires a lot of work and does not only happen during business hours
- is **passionate about the potential of e-commerce** and delivering a **world-class customer experience**:

- is **entrepreneurial**, **thrives under change** and accepts it is a constant and always **looks for solutions** to do something better and faster
- is business SMART. Able to think about problems from a business perspective using technical and product input
- is curious and challenge the status quo
- is innovative and enjoys iteration
- is collaborative
- **thinks like an owner** of the business.
- is **SMART, has INTEGRITY** and **is